Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Smythe

Ferntree Gully,VIC

Summary

With a proven track record at Sto, I excel in logistics & distribution management and thrive on fostering client relations for heightened customer satisfaction. My expertise in freight negotiation and adaptability led to significant supply chain improvements, enhancing efficiency and service quality. Adept at prioritizing and multitasking, I consistently achieve and surpass goals.

Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.

Overview

12
12
years of professional experience

Work History

Senior Customer Service & Logistics Officer

Sto
Dandenong South, VIC
11.2012 - Current
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
  • Coordinated and monitored supply chain operations to ensure timely delivery of goods.
  • Negotiated contracts with third-party providers for transportation services.
  • Identified and implemented supply chain improvement opportunities.
  • Assisted customers with inquiries regarding their orders or deliveries.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Planned shipments according to customers' needs and specifications.
  • Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
  • Developed strategies for efficient distribution of products based on customer requirements.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
  • Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
  • Resolved issues arising during transport or storage of goods quickly and effectively.

Education

High School Diploma -

Deal Secondary
07-1986

Skills

  • Warehouse management, Stock control & deman forecasting
  • Freight negotiation
  • Logistics & Distribution management
  • Logistics coordination & Transportation planning
  • Service and supply assistance
  • Problem solving and adaptability
  • Client relations & customer satisfaction
  • Prioritization, meeting deadlines & multitasking

Timeline

Senior Customer Service & Logistics Officer

Sto
11.2012 - Current

High School Diploma -

Deal Secondary
David Smythe