David Song (Expected Grade: 70-75)
Dundas,NSW
Summary
Disciplined BComm/Marketing student (with an experience in sales) known for exemplary team-building and excellent sales skills. Gifted at working with all types of personalities. Performance history of developing strong relationships with clients whilst delivering impressive results in sales.
Overview
4
4
years of professional experience
Work History
Event Operations Manager
Macquarie University Korean Society Association
02.2020 - 11.2023
- Managed administrative logistics of events planning, event booking, and event promotions outside the university campus. (e.g. nightclubs, bars, restaurants, and accommodation businesses)
- Demonstrated leadership and managerial abilities through supervising subcommittees and allocating tasks, with authority and empathy. These abilities have enabled me to cater entertaining activities to our fellow society members, in a consistent and professional manner.
Internal Sales Executive
Shred-It
05.2022 - 01.2023
- Demonstrated how our company operates through my thorough understanding of the service to show potential customers benefits and advantages, hence encouraging purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Answered and initiated calls, responded to emails, and spoke with clients face-to-face to close sales.
- Worked on both warm and cold leads throughout the day.
- Youngest employee to hit monthly KPI with the most sales and revenue (occasionally).
Sales Associate Specialist
TPG Telecom
12.2020 - 03.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Proactively assisted customers with questions, concerns, and item/plan purchases while walking the sales floor.
- Achieved excellent results in closing sales as well as delivering great customer (satisfaction) experience.
- Predominantly rostered close to full-time hours during my time here, especially when stores from different suburb were short for employees, and needed assistance.
Online Sales Executive
TPG Telecom
06.2021 - 10.2021
- Volunteered to participate in a temporary, full-time inbound/outbound sales role during lockdown due to closing down of retail stores.
- Consistently made one of the most sales and revenue (Top 4 out of 80+ volunteers) each month.
- During such period of uncertainty, I quickly adapted to this role and managed customers' inquiries regarding services, prices and billing in a professional manner.
- Analysed online sales data and developed action plans to improve margin, revenue and processes.
- Managed online metrics and made recommendations for continued improvement and optimisation.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
- Replied to information requests through [Software] CRM to foster seamless customer service experience.
Customer Service Representative
Deferit
03.2020 - 10.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for services, and company information.
- Investigated and resolved customer inquiries and complaints efficiently via emails and phone calls.
- Quickly adapted to change (shutdown of non-essential business) despite being recruited shortly before the policy has been established as well as scarce face-to-face training.
- Practiced customer-centricity, proactively.
Education
Bachelor of Commerce - Marketing Management
Macquarie University
Sydney, NSW03.2025
Skills
- Sales and Marketing
- Problem Solving
- Critical Thinking
- Productiveness
- Time Management
- Teamwork
- Customer-centricity
- Cross-functional teams leadership
- Relationship Building
Accomplishments
- Earned "National Star" Award in 2021 at TPG Telecom (Vodafone) to acknowledge the employee's achievement in consistently delivering excellent customer experience whilst providing them with solutions that meet their needs and demands.
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Limited Working
Timeline
Internal Sales Executive
Shred-It
05.2022 - 01.2023
Online Sales Executive
TPG Telecom
06.2021 - 10.2021
Sales Associate Specialist
TPG Telecom
12.2020 - 03.2022
Customer Service Representative
Deferit
03.2020 - 10.2020
Event Operations Manager
Macquarie University Korean Society Association
02.2020 - 11.2023
Bachelor of Commerce - Marketing Management
Macquarie University
Similar Profiles
Robyn KimRobyn Kim
Marketing Executive at University Of Waterloo Korean Student AssociationMarketing Executive at University Of Waterloo Korean Student Association
Minsun LeeMinsun Lee
Director of Planning at Boston University Korean International student associationDirector of Planning at Boston University Korean International student association
YONGWOO CHOYONGWOO CHO
President at ANU Korean Student Society (ANUKSS)President at ANU Korean Student Society (ANUKSS)