Summary
Overview
Work History
Education
Skills
Tickets Licences
References
Selected Achievements
Key Capabilities
Timeline
Generic

David Spark

Mackay,Australia

Summary

Dynamic Retail Manager at Cartridge World with a track record of enhancing sales through effective inventory management and persuasive selling techniques. Expertise in team coordination and delivering exceptional customer service has consistently driven operational excellence and customer satisfaction. Renowned for problem-solving abilities and commitment to safety standards, contributing to a streamlined retail environment. Career goals include leveraging skills to further elevate retail operations and customer engagement.

Overview

27
27
years of professional experience

Work History

Retail Manager/Delivery Driver

Cartridge World
Mackay, Australia
07.2001 - Current
  • Oversee and manage employees, ensuring alignment with company goals and standards
  • Schedule staff effectively to meet anticipated customer demand and ensure optimal coverage during peak hours
  • Streamline daily operations by prioritising tasks and optimising workflow and productivity across the team
  • Mentor staff in persuasive selling techniques and exceptional customer service to foster customer loyalty, team growth and meet business expectations
  • Provide hands-on assistance to customers, gather feedback and address concerns promptly to maintain a high level of satisfaction and loyalty
  • Maintain accurate inventory records, oversee audits and review sales reports to enhance inventory management practices and minimise stock discrepancies
  • Set and monitor sales goals for the team, implementing strategies to promote slow-moving merchandise and stimulate impulse sales through inspiring visual displays.
  • Maintain detailed and accurate accounting records to ensure financial compliance and transparency
  • Conduct regular team meetings , address weaknesses and improve team efficience.
  • Analyse sales data and customer feedback to refine sales strategies, improve inventory accuracy and identify areas for operational improvement
  • Assist with urgent deliveries to meet customer targets, ensuring timely and efficient service by routing deliveries according to designated areas
  • Operated motor vehicles without incident for 7665. Coordinate delivery timeframes with customers, process payments and obtain signatures on invoices and credits.
  • Resolve customer complaints and adjust orders to align with customer and business requirements, maintaining customer satisfaction and fostering positive relationships
  • Build a friendly, professional rapport with customers and provide a high level of customer service to encourage repeat business and referrals
  • Supported retail associates to drive quality performance and experiences for guests.
  • Conducted regular meetings with team members to discuss progress towards objectives.

Team Leader/Trades Assistant

Barkley and Molem
Mackay, Australia
03.1998 - 12.2000
  • Coordinate crew jobs on-site, ensuring tasks are assigned efficiently and progress aligns with project timelines.
  • Supervise material usage, productivity and labour to ensure projects remain within required standards
  • Estimate materials and labour requirements to complete projects within designated timeframes and budget constraints
  • Maintain high safety standards on-site through mitigating risks.
  • Liaise with site managers and technical personnel to maintain project timelines and address any issues that arise, ensuring seamless operations
  • Provide reports to management, detailing updates on timelines, productivity, and resources.

Education

High School Diploma -

Middlemount State School
Middlemount, QLD
11-1998

Skills

  • Team Coordination and Collaboration
  • Budget and Resource Management
  • Safety Awareness and Compliance
  • Effective communication
  • Problem-solving aptitude
  • Problem-Solving and Communication
  • Reporting and Progress Monitoring
  • Customer service
  • Conflict resolution
  • Delivery coordination
  • Reliability

Tickets Licences

  • C Class Drivers Licence
  • (LF) Forklift (expired)

References

  • Janet Hurley, Sales Manager, Cartridge World, Mackay, 0488 198 735
  • Kaitlyn Stewart, Retail Assistant (p/t), Cartridge World, Mackay, 0424 511 736

Selected Achievements

  • Successfully maintained high safety standards and compliance on-site through mitigating risks and ensuring adherence to government legislation, site regulations and workplace health and safety policies, resulting in zero incidents during project execution whilst keeping all tasks aligned with project timelines and budget constraints.
  • Achieved a perfect safety record through adhering to vehicle safety operation protocols, demonstrating over 7,665 days of incident-free operation.
  • Increased sales by 100% through setting and monitoring sales goals for the team, implementing strategies to promote slow-moving merchandise and stimulate impulse sales through visual displays and reward-based programs.
  • Managed the long-term growth strategies for multiple locations throughout Mackay through leveraging market insights and increasing operational efficiency to expand revenue streams.

Key Capabilities

  • Team Coordination and Collaboration: Skilled in organising day-to-day operations, assigning tasks efficiently, and fostering teamwork to ensure productivity and alignment with project goals.
  • Budget and Resource Management: Experienced in supervising material usage, labour allocation and productivity to keep projects within budget, with a focus on efficiency and cost-effectiveness.
  • Safety Awareness and Compliance: Strong understanding of safety standards and compliance requirements, with a proven ability to mitigate risks and adhere to workplace health and safety policies, government legislation and site regulations.
  • Project Planning and Execution: Proficient in interpreting site plans and estimating material and labour needs, ensuring tasks are completed within designated timeframes and budget constraints.
  • Problem-Solving and Communication: Effective at liaising with site managers and technical personnel to address challenges, maintain timelines, and ensure seamless coordination across stakeholders.
  • Reporting and Progress Monitoring: Competent in providing detailed progress reports to management, highlighting updates on productivity, resource utilisation, and project milestones to support informed decision-making.

Timeline

Retail Manager/Delivery Driver

Cartridge World
07.2001 - Current

Team Leader/Trades Assistant

Barkley and Molem
03.1998 - 12.2000

High School Diploma -

Middlemount State School
David Spark