Summary
Overview
Work History
Skills
Certification
Timeline
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David Symons

West Ryde,NSW

Summary

Accomplished Customer Service Supervisor at Dotmar Engineering Plastics, adept in team leadership and problem-solving, significantly improved service quality and customer satisfaction. Skilled in Microsoft Word/Excel and conflict resolution, I excel in fostering high-performing teams and streamlining processes to enhance operational efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Dotmar Engineering Plastics
07.2020 - 02.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Interceded between employees during arguments and diffused tense situations.
  • Processing incoming orders / quotation requests with customer service team & providing expected completion dates to customers.
  • Support external sales team with new inquiries, orders & customers.
  • Achieve daily / monthly sales targets.
  • Review back order lists & liaise with manufacturing & warehouse teams to ensure on time deliveries.
  • Work with accounts department in relation to existing & new customers setting / monitoring credit limits. Approvals with management relating to credits, returns & reworks.
  • Liaise with interstate branches to arrange stock transfers.
  • Support purchasing with required overseas stock orders & stock transfers from national Brisbane warehouse.
  • Manage annual stocktakes.

Warehouse & Inventory Manager

Cut To Size Plastics Pty Ltd
11.1996 - 07.2020
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Manage annual annual stocktake to confirm accuracy of inventory records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Established re-order points and monitored supplier performance.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Implemented cost-saving measures by identifying areas of waste reduction in warehouse operations.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Negotiate with logistic companies in relation to contracts, implementing online management systems & follow up late deliveries.
  • Assist warehouse staff with dispatch & incoming stock orders.
  • Evaluate & process all local & overseas orders & liaise with suppliers regarding delivery times.
  • Work with overseas logistics providing all required documentation.
  • Process daily invoicing.
  • Process & liaise with sub-contractors supplying drawings, material & hardware for manufactured parts.
  • Work with onsite manufacturing department providing material & hardware required.
  • Implement & provide training on upgraded Sybiz software.

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Attention to detail
  • Ability to learn & adapt to new IT systems quickly
  • Conflict resolution with staff or customers
  • Implement new structures & systems from management
  • Proficient in Microsoft Word / Excel, Sybiz & Navision software

Certification

Current First Aid CPR

Timeline

Customer Service Supervisor

Dotmar Engineering Plastics
07.2020 - 02.2024

Warehouse & Inventory Manager

Cut To Size Plastics Pty Ltd
11.1996 - 07.2020

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David Symons