David Tessari
INVERLOCH
Summary
Experienced coordinator at Bunnings Warehouse with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
18
18
years of professional experience
Work History
Coordinator
Bunnings Warehouse
07.2012 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Sales Assistant/Assistant Manager of Sales
Reece Plumbing
06.2007 - 06.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Boosted store revenue through upselling and cross-selling techniques.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Developed loyal customer base by providing consistent, high-quality service.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree -
Wonthaggi High School
Wonthaggi VicSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Work Planning and Prioritization
- Project coordination
- Discretion and confidentiality
- Project Support
- Staff management
- Regulatory compliance
- Project assistance
Timeline
Coordinator
Bunnings Warehouse
07.2012 - Current
Sales Assistant/Assistant Manager of Sales
Reece Plumbing
06.2007 - 06.2012
No Degree -
Wonthaggi High School
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