DAVID Tong

Dynamic Case Manager with over 13 years of experience in the aged care sector, dedicated to enhancing the quality of life for clients through effective coordination of personalised home care services.

Expertise in managing client needs, developing tailored service plans, and advocating for clients’ rights ensures optimal care delivery. Proficient in maintaining accurate records and leveraging community resources to meet diverse client requirements.

Strong relationship-building skills facilitate collaboration with families and community organisations, driving comprehensive support and well-being for clients. Committed to continuous improvement and adherence to quality standards in service provision.

• Nationality: Australian
• Religion: Christian

• Catholic Care Sydney (Home Care Service), Liverpool, Case Manager, 09/01/22, Present, Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care, Developed and maintained relationships with community resources to ensure clients had access to necessary resources, Developed and implemented case plans that enabled clients to successfully achieve their desired outcomes, Collaborated with external stakeholders to coordinate and provide comprehensive services to clients, Monitored client progress and maintained up-to-date case records to ensure compliance with regulations and best practices, Developed and conducted in-service trainings on case management best practices for staff, Developed and implemented risk management plans to ensure the safety of clients and staff, Facilitated weekly team meetings to discuss case progress and offer interdisciplinary support, Developed relationships with clients to build trust and rapport, enabling clients to discuss their needs openly
• Uniting (Home & Community Care), Chatswood, In Home & Group Coordinator (Health Living For Senior), 10/01/21, 09/30/22, Assisted in preparing reports and presentations for senior management, ensuring accuracy and timeliness, Carried out routine dental cleanings and scaling, resulting in an improvement in oral health for patients, Developed and implemented a family health plan, resulting in improved health and wellbeing for all family members, Developed a case management plan for clients with complex mental health needs, resulting in improved quality of life for clients, Team Leader, 06/01/21, 10/31/21, Supervision Support Workers to promote job satisfaction, staff retention through participation in training, development and learning., Ensure Support workers are providing quality service toward the clients with timely manner., Investigate of incidents, complaints & concerns of clients., Ongoing monitor compliance of services against aged care and organisational systems, standards, policies and procedure.
• Presbyterian Aged Care, Ashfield, Scheduler & Consumer Relation Officer, 05/01/17, 06/30/21, Scheduling Officer to roster staffs with clients to provide at Home services according to agreed timeframes., Work with company policy and customer concerns and needs., Able to listen to and comprehend people’s problems with the intent to solve them, Proficient with computer spreadsheets and Microsoft Office products, CSE/ Kitchen Hand/ RAO, 04/01/15, 03/31/20, Support tasks to residents as per care plans, Quality of care and support delivered to residents meets set standards, Assessed with areas for improvement or opportunities for development, identified and actioned, Provide recreational needs to the resident (Cooking, Craft, Gaming, exercise), Bus outing (Parks, site scene and Display show)
• Baptist Care, Macquarie Park, CSE II Home care, 06/01/15, 04/30/16, Providing Personal Care, Assist with aspects of everyday living, Daily necessaries needs for residents (Showering/ Dressing/ Meal Preparation/ Bed changing/ Transportation), Provide social and emotional support