David Turnbull
Macedon Ranges,VIC
Summary
- I am an experienced executive leader across government, retail, not-for-profit, health tech, and recruitment sectors.
- Builds teams for long-term outcomes and success, driving capacity and capability enhancement.
- Believes in putting the customer first, delivering value before trying to extract it, and maintaining trust throughout any engagement.
- Ensures organizations have the people, training, and tools to improve and meet customer expectations continually.
Overview
13
13
years of professional experience
Work History
Employment Facilitator - Local Jobs
The Department of Employment & Workplace Relations
Western Melbourne Employment Region, VIC
07.2022 - Current
- Connecting industry, employers, providers, and community organisations with programs, services, funding opportunities, and resources in Western Melbourne.
- Provide advice to help businesses get the most out of hiring practices to attract and retain the right staff.
- Work with organisations to develop workforce initiatives and solutions.
- Share information and insights about the skills and workforce priorities and actions in the Local Jobs Plan for the Western Melbourne employment region.
- Data analysis and utilisation to create economic and social impact.
- Identifying education, training, and employment pathways and supporting future industries.
- In-depth reporting and insights are recorded to inform the government of future policy, funding opportunities, and advocacy.
National Manager - CRM & Lead Optimisation
IntoWork Australia
Melbourne, VIC
02.2021 - Current
- Executed and delivered a nationwide CRM rollout project, equipping over 450 employees with enhanced capabilities and skills in 12 businesses at IntoWork Australia.
- Collaborated with Executive and Senior leaders to strategize and oversee the entire process of planning, developing, executing, evaluating, and celebrating CRM project rollout.
- Enhanced the capability of business development staff through coaching, mentoring, and support to assist them in growing customer acquisition aligned with IntoWork Australia and its Group's strategic objectives.
- Cultivated successful business relationships with diverse accounts, implementing targeted strategies that yielded increased outcomes and objectives across the board.
- Played an integral role in developing collaborative performance objectives, financial targets, and critical milestones with businesses within IntoWork Australia
- Developed vital partnerships with industry associations, councils, businesses, and advisory groups at the local, state, and national levels to enhance engagement with businesses within IntoWork Australia.
- Crafted and implemented an effective sales strategy to exceed group sales targets, aligning with the company's objectives.
- Established consistent communication with top-level leadership to evaluate performance against objectives and pinpoint growth opportunities.
Director - Business Development & Customer Service
TALi Health
01.2020 - 02.2021
- Empowered the team with skills and resources to achieve exceptional performance metrics
- Created a revenue forecasting and customer retention strategy with a focus on customer needs
- Increased visibility of attention concerns in the development of children to advocacy organisations as well as state and federal government departments
- Determined internal skill sets for aligning organisational setup with local and global client demands.
- Partner with customers to understand their business needs and objectives
- Effectively communicate the value proposition through proposals and presentations.
- Understand category-specific landscapes and trends.
- I reported to the board monthly and quarterly for business development and insights.
National Manager - Business Development & Operations
The Salvation Army Employment Plus
Melbourne, VIC
06.2017 - 12.2019
- Managed a sales team of 16 managers and recruiters across all states and territories in the country
- Established rapport and fostered partnerships with major clients in a wide range of industries
- Aided in recruiting individuals facing long-term unemployment through federal contracts, including Job Active, Disability Employment Services, and Transition to Work.
- It increased awareness and utilisation of Salvation Army Employment Plus services through strategic promotional activities.
- Held full P&L accountability for company finances and achieved financial goals.
- Collaborated with both internal and external stakeholders to successfully execute essential strategic plans.
- Obtained long-term employment for the most vulnerable in our community.
Area Manager
Aldi Food Stores
01.2012 - 06.2017
- Managed P&L for five retail locations in Melbourne.
- Managed a cross-functional team of 243 individuals across different store locations
- Strengthened individuals' potential and cultivated future leadership
- Enhanced the company's community engagement by actively supporting and collaborating with local charities and organisations
- Engage with internal and external stakeholders on day-to-day matters within retail operations.
- Audit and sign off compliance within stores to ensure safe working environments.
- Maintain effective and adequate cost controls within stores to maximise returns.
Education
Emerging Executive Leadership Program - Executive Leadership
IntoWork Australia
Melbourne, VIC01-2024
Coaching Accreditation - Level 1 - Basketball Coaching
Basketball Australia
Melbourne, VIC01-2024
Bachelor of Business - Business Administration And Management
Australian Catholic University
Melbourne, VIC11.2009
High School - VCE Completion Year 12
Overnewton Anglican Community College
Melbourne, VIC01.2003
Skills
- Executive Leadership
- Strategic Planning
- Human-centered design
- Business Growth Strategies
- Customer Engagement Management
- Financial Accountability
- Conflict Resolution
- Emotional Intelligence
- Change Process Optimization
- Analytical Problem Solving
References
References available upon request.
Timeline
Employment Facilitator - Local Jobs
The Department of Employment & Workplace Relations
07.2022 - Current
National Manager - CRM & Lead Optimisation
IntoWork Australia
02.2021 - Current
Director - Business Development & Customer Service
TALi Health
01.2020 - 02.2021
National Manager - Business Development & Operations
The Salvation Army Employment Plus
06.2017 - 12.2019
Area Manager
Aldi Food Stores
01.2012 - 06.2017
Emerging Executive Leadership Program - Executive Leadership
IntoWork Australia
Coaching Accreditation - Level 1 - Basketball Coaching
Basketball Australia
Bachelor of Business - Business Administration And Management
Australian Catholic University
High School - VCE Completion Year 12
Overnewton Anglican Community College
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