David William Brown
Melbourne,VIC
Summary
Accomplished General Manager with over 30 years of experience in the Casino and Gaming Industry. Recognized for driving operational excellence, regulatory compliance, and innovative strategies within high-profile global casino properties. My career spans senior management roles within Crown Resorts Group, including three in Australia and one internationally, with a proven track record in developing, launching, and optimizing operations. I specialize in business leadership, regulatory compliance, project management, and team development. I have successfully managed multi-million-dollar budgets, complex CAPEX projects, and fostered high-performing teams that exceed operational goals. My expertise in navigating evolving regulatory landscapes ensures smooth operations while maintaining integrity and transparency. I have led large-scale compliance operations for Endeavour Group, overseeing 14,500 gaming machines across 360 hotels, and served as the Principal Casino & Gambling Inspector for South Australia, advising the government on regulatory matters. I bring a strategic, collaborative approach to leadership, always focused on delivering world-class service, continuous improvement, and long-term value. Knowledgeable Gaming Professional with solid background in compliance management and proven track record in policy implementation and risk mitigation. Successfully led multiple compliance initiatives that enhanced operational integrity and regulatory adherence. Demonstrated expertise in regulatory analysis and compliance training. Detail-oriented Compliance Manager offering 5+ years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Knowledgeable [Desired Position] with solid background in compliance management and proven track record in policy implementation and risk mitigation. Successfully led multiple compliance initiatives that enhanced operational integrity and regulatory adherence. Demonstrated expertise in regulatory analysis and compliance obligations training. Compliance professional with focus on risk management and regulatory adherence. Proven ability to implement compliance programs that align with organizational goals. Known for team collaboration and achieving results under changing conditions. Skilled in regulatory analysis and policy development. Knowledgeable Gaming and Regulatory Professional with solid background in compliance management and proven track record in policy implementation and risk mitigation. Successfully led multiple compliance initiatives that enhanced operational integrity and regulatory adherence. Demonstrated expertise in regulatory analysis and compliance training.
Overview
40
40
years of professional experience
Work History
National Compliance Manager
Endeavour Group (Australian Leisure & Hospitality Group)
05.2023 - Current
- Endeavour Group operates 360 hotels and 14,500 gaming machines across all 7 states of Australia, making it one of the largest hospitality and gaming companies. In this role, I oversee a team of Compliance Specialists responsible for ensuring the organization meets regulatory requirements across diverse jurisdictions.
- I provide strategic guidance, lead policy development, and drive compliance initiatives, ensuring the highest standards are upheld at all levels.
- Develop Obligations and Controls Register all in alignment with Endeavours company Risk Policy.
- Lead a team of Compliance Specialists to conduct comprehensive compliance reviews for all 360 hotels, ensuring adherence to varying state-specific regulations.
- Develop and implement new compliance policies and procedures, writing and implementing SOP's and operational policies, ensuring uniformity across all properties while maintaining alignment with legislative requirements.
- Establish and maintain strong relationships with state regulators, conducting regular meetings to review and discuss processes, initiatives, and compliance challenges.
- Conduct on-site venue assessments, providing expert advice and recommendations for process improvements.
- Spearhead the Gaming Uplift Team, reviewing and documenting operational processes, driving continuous improvements.
- Recruit, train, and mentor a team of Compliance Specialists, ensuring team members are equipped to execute their roles effectively.
- Actively participate in executive meetings and write board papers for review, providing insights on regulatory issues and operational compliance and breach reporting
- Meet with Regulators both onsite at venues and offsite to discuss and resolve issues.
- Work with the Endeavour Legal Team to prepare responses to regulators for operational breaches and assist with the preparation of persecution paperwork.
- Work with the AML team to implement the National AML program.
- Review best practice AML Operations for the business in line with key obligations.
- Report on all TTR and SMR's to AUSTRAC and review from a business risk perspective.
- Managed compliance reviews, reporting and audits.
- Reviewed documents, files, and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Coordinated with legal teams to interpret regulatory changes, ensuring timely compliance adjustments.
- Conducted thorough risk assessments for identifying potential compliance issues, leading to proactive mitigation strategies.
Principal Casino & Gambling Inspector
Attorney General's Department - South Australia
08.2022 - 05.2023
- As Principal Casino & Gambling Inspector, I led a team of inspectors responsible for the legislative and operational compliance of gambling, liquor, and wagering venues within South Australia, including Adelaide Casino. My work focused on developing inspection processes and ensure that venues complied with their legislated obligations.
- Developed new inspection protocols to ensure compliance with gaming and harm minimisation standards at all venues across South Australia.
- Led the review and restructuring of the inspection regime for Adelaide Casino, identifying and implementing improvements to enhance compliance and operational transparency.
- Developed reporting standards for Facial Recognition Reporting and Self Exclusion Reporting
- Played a pivotal role in the South Australian Casino Inquiry, providing insights and expert advice on regulatory issues and operational improvements.
- Created a comprehensive policy for managing online betting agencies in compliance with South Australian legislation.
- Collaborated with South Australian Police to identify venues requiring specific monitoring and regulatory intervention.
- Conducted a Poker is South Australian venue review in conjunction with police.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Customized inspection checklists to specific program needs, ensuring comprehensive evaluation of all critical factors.
General Manager - Cage & Count, Sydney
Crown Resorts
09.2021 - 03.2022
- As General Manager at Crown Sydney, I led the establishment and operational management of the Cage and Count departments within the flagship Crown Sydney Casino. This role demanded not only a deep understanding of complex gaming operations but also hands-on leadership in creating efficient systems, managing a diverse team, and ensuring compliance in an evolving regulatory environment.
- Leadership in Operational Setup & Strategy: Led the strategic planning and operational setup of the Cage and Count departments at Crown Sydney, directly overseeing all facets of the development. I was responsible for implementing high-level strategies and tactical decisions that shaped the operational framework, ensuring seamless integration of security protocols, operational efficiency, and regulatory compliance.
- Building & Leading a High-Performing Team: Recruited, developed, and mentored a team of senior managers and operational staff, creating a culture of accountability and excellence. My leadership style was hands-on, ensuring team members had the tools and training to perform at the highest standards. I motivated my team to consistently exceed expectations, fostering a positive and collaborative work environment.
- Operational Design & Process Optimization: Led the design and layout of the Cage and Count areas, optimizing workflow for operational efficiency while ensuring strict adherence to security and regulatory guidelines. Through close collaboration with cross-functional teams, I implemented processes that maximized efficiency and minimized risk, directly contributing to the success of Crown Sydney's casino operations.
- Vendor Relations & Service Excellence: Took the lead in negotiating and securing contracts for critical services such as cash-in-transit, ATM services, and foreign currency exchange. I managed vendor relationships to ensure uninterrupted service delivery and operational continuity, negotiating terms that balanced quality, cost-effectiveness, and compliance.
- Casino Management System Implementation: Worked in close partnership with Crown Melbourne's IT and senior leadership teams to evaluate and implement a new Casino Management System for Crown Sydney. I ensured the new system was fully compliant with regulatory standards and provided the necessary tools for seamless reporting and compliance tracking.
- Financial Oversight & Budget Management: I was responsible for managing both operational and capital expenditure (CAPEX) budgets for the Cage and Count departments. I focused on financial discipline, identifying cost-saving opportunities while ensuring operational readiness and the ability to meet regulatory obligations.
- Ensuring Compliance & Regulatory Adherence: Ensured full compliance with all relevant gaming regulations and standards set by the Liquor & Gaming NSW and Casino Control Act. Led the implementation of the initial internal controls and standard operating procedures, ensuring the department maintained regulatory integrity while driving operational excellence.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager - Cage & Count, Perth
Crown Resorts
10.2005 - 03.2021
- When Crown Resorts acquired Burswood Casino in 2005, I was promoted to General Manager to transform the operations of Burswood Nominees, aligning them with Crown's high standards. I played a pivotal role in the successful rebranding of Burswood Casino to Crown Perth, ensuring a seamless transition and integration of Crown's operational and service standards. I led my team through a period of significant change, driving operational improvements and strategic growth while maintaining a focus on compliance and regulatory excellence.
- Leadership During Transformation & Rebranding: Led the transformation of Burswood Casino into Crown Perth, overseeing all aspects of Cage and Count operations. My leadership was crucial during the rebrand, ensuring that operations, security, and customer service aligned with Crown's industry-leading standards. I worked closely with senior leadership to drive the strategic vision and executed a detailed plan for operational integration.
- Team Leadership & Development: Led a diverse team of 119 staff across the Cage and Count departments. Focused on recruitment, training, and career development, ensuring the team was equipped to meet the evolving needs of the casino and adhere to the highest operational standards. I fostered a culture of excellence and accountability, ensuring our team consistently exceeded performance expectations.
- Vendor & Contract Management: Negotiated and secured contracts for critical services such as ATM and cash-in-transit services. Managed vendor relationships to ensure operational continuity and compliance with all regulatory requirements, optimizing cost-efficiency and service delivery.
- Operational Design & Process Improvement: Led the design and operational setup of Cage and Count areas, implementing new layouts that optimized workflow and security measures. I introduced process improvements that resulted in greater efficiency and enhanced regulatory adherence.
- Financial Oversight & Budget Management: Managed the department's operational and capital expenditure (CAPEX) budgets, ensuring effective cost management while maintaining operational readiness and compliance with all relevant regulations.
- Policy & SOP Development: Developed and implemented comprehensive Internal Control Manuals and Standard Operating Procedures (SOPs) for Cage and Count operations, ensuring strict adherence to the Casino Control Act and local gaming regulations.
- Cross-Department Collaboration: Collaborated with Crown Melbourne to ensure operational consistency and alignment with corporate standards across Crown properties. This included joint initiatives to share best practices and enhance overall operational performance across the network.
- Social Responsibility & Employee Engagement: Contributed to Crown Perth's Responsible Gaming Executive Committee and Employee Reward and Recognition Committee, ensuring that the organization maintained a high standard of social responsibility while fostering a positive work culture.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Secondment
Crown Macau
01.2008 - 01.2008
- During my tenure at Crown Perth, I was seconded to Crown Macau for a period of three months to assist the pre-opening team in establishing operational processes in preparation for the property's grand opening. This experience expanded my expertise in international gaming standards and provided valuable insights into the pre-opening phase of a high-profile casino.
- Policy Development: Played a key role in assisting with the development of new policies for use by Crown Macau staff, ensuring they were aligned with international best practices and local regulations.
- Training & Recruitment: Led the recruitment and training efforts for new staff members, ensuring they were well-prepared to deliver a high standard of service and meet operational requirements.
- Operational Readiness: Provided ongoing guidance to the senior management team on customer service expectations and best practices to deliver a world-class gaming experience. I worked closely with the team to establish robust operational procedures that would support a smooth and successful launch.
- Pre-Opening Operations: Assisted with all other pre-opening activities, including preparing operational processes, reviewing workflows, and ensuring that all regulatory compliance requirements were in place for the launch of Crown Macau.
- Worked effectively in fast-paced environments.
Operations Manager - Cage & Count, Southbank Melbourne
Crown Melbourne
05.1997 - 09.2005
- Crown Melbourne opened its Southbank Casino in May 1997, and I was appointed to the pre-opening team to ensure all operational processes were effectively implemented for the launch. After the opening, I took on the role of Operations Manager for the Cage & Count department, overseeing daily operations, managing staff performance, and ensuring the highest level of customer service in line with Crown's premium standards.
- Pre-Opening Team Leadership: Collaborated with the development team to design the operational layout for the Cage & Count areas, ensuring both operational efficiency and seamless integration during the property's transformation.
- Assisted in writing Internal Control policies and procedures for staff operations, aligning them with Crown's regulatory requirements.
- Contributed to the creation of Standard Operating Procedures and Training Manuals, establishing clear guidelines for staff roles and operational practices.
- Played a key role in recruiting new Cage & Count Cashiers, ensuring that staff met Crown's high standards for service and operational efficiency.
- Managed the procurement and design of gaming plaques and chips for VIP and Junket operations, ensuring secure delivery and installation under tight timelines during the building's construction phase.
- Worked with the procurement team to negotiate Cash-in-Transit services, optimizing operational efficiencies and ensuring secure delivery of cash and coins to the appropriate locations.
- Operational Team Leadership: Led the day-to-day operations of Cage & Count, overseeing staff performance and ensuring adherence to approved procedures.
- Provided high-touch customer service to VIP patrons, maintaining Crown's reputation for exceptional service.
- Mentored and supported staff to improve performance and uphold the highest operational standards.
- Addressed performance management issues with staff, implementing strategies for improvement.
- Regularly prepared and presented operational performance reports to Executive Management, identifying areas for improvement and implementing solutions.
Cage Area Manager
Crown Melbourne
05.1994 - 04.1997
- I was appointed to the Cage Management team during the opening of Crown Melbourne's Temporary Galleria Casino in June 1994. Reporting directly to the Cage Operations Manager, my responsibilities included overseeing daily operations, ensuring staff met Crown's service expectations, and assisting with the smooth functioning of the casino's Cage & Count operations.
- Operational Oversight & Staff Development: Ensured that staff always adhered to internal controls and operational procedures.
- Assisted in the development of Standard Operating Procedures and Training Manuals for staff, ensuring consistent training practices.
- Managed daily operations, ensuring all tasks were performed in line with approved procedures.
- Delivered exceptional customer service, particularly to VIP patrons, while maintaining operational integrity and Crown's high standards.
- Mentored staff and provided performance feedback to drive improvement.
- Regularly prepared and presented performance reports to senior management, highlighting key operational metrics.
Loans Administration Manager - Business Banking
Commonwealth Bank of Australia
09.1990 - 05.1994
- Managed operations and staff within the Loans Administration team, overseeing the processing of new loan documentation and ensuring all operational aspects of the business were functioning efficiently. This role included performance management and staff recruitment.
Business Banking Information Systems Manager
State Bank of Victoria
03.1985 - 09.1990
- I was appointed to a newly created team responsible for improving the oversight and reporting standards within the patron database. I identified the reporting requirements for the database and oversaw changes to ensure more effective reporting and management of patron data.
- Led the initiative to identify new reporting requirements for the patron database, improving the bank's ability to monitor and report on patron activities.
- Worked with senior management to provide reporting that met the business's operational needs.
- Ensured that all data was accurately updated and in line with new reporting policies.
Skills
- Team leadership
- Budget-conscious project execution
- In-depth knowledge of gaming regulations
- Operational efficiency leadership
- Gaming operations execution
- Vendor relationship optimization
Timeline
National Compliance Manager
Endeavour Group (Australian Leisure & Hospitality Group)
05.2023 - Current
Principal Casino & Gambling Inspector
Attorney General's Department - South Australia
08.2022 - 05.2023
General Manager - Cage & Count, Sydney
Crown Resorts
09.2021 - 03.2022
Secondment
Crown Macau
01.2008 - 01.2008
General Manager - Cage & Count, Perth
Crown Resorts
10.2005 - 03.2021
Operations Manager - Cage & Count, Southbank Melbourne
Crown Melbourne
05.1997 - 09.2005
Cage Area Manager
Crown Melbourne
05.1994 - 04.1997
Loans Administration Manager - Business Banking
Commonwealth Bank of Australia
09.1990 - 05.1994
Business Banking Information Systems Manager
State Bank of Victoria
03.1985 - 09.1990
Similar Profiles
Cris Joonna FloresCris Joonna Flores
Gaming & Bistro Bar Attendant at Australian Leisure & Hospitality Group Pty LimitedGaming & Bistro Bar Attendant at Australian Leisure & Hospitality Group Pty Limited
Pasindu GunasekaraPasindu Gunasekara
Cook at Australian Leisure And Hospitality GroupCook at Australian Leisure And Hospitality Group
Maureen Mae MacapagalMaureen Mae Macapagal
Restaurant Supervisor at The Brook Hotel - Australian Leisure and Hospitality GroupRestaurant Supervisor at The Brook Hotel - Australian Leisure and Hospitality Group
Monika Monika null
Software Test Analyst at ValueBound Inc.Software Test Analyst at ValueBound Inc.
Arsema AsresArsema Asres
Patient Service Assistant (PSA) at Royal Melbourne HospitalPatient Service Assistant (PSA) at Royal Melbourne Hospital