David Wallace
Narangba,QLD
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Very academically motivated within studies for career progression and personal goals and motives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Maitre D', Waiter
Caboolture Sports Club
11.2022 - Current
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Sandwich Artist
Subway Enterprises
01.2022 - 11.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
Mcdonalds
Mcdonalds Australia
06.2020 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - Human Rights
Australian Catholic University, Early Entry
Brisbane, QLD02.2027
Cert III in Health Services Assistance
Connect N Grow
Narangba, QLDCert II Health Support Services
Connect N Grow
Narangba, QLD11.2022
High School Diploma -
Narangba Valley State High School
Narangba, QLD11.2023
Skills
- Food Spoilage Prevention
- Guest Relations Management
- Food Safety Understanding
- Food Inspection
- High-Volume Dining
- Menu Memorization
- Bill Computation
- Regulatory Compliance
- Tableside Service
- Safe Food Handling
- Food and Beverage Pairings
- Table Bussing
- Accurate Money Handling
- Cash Handling
- Bar Terminology
- Relationship Management
- VIP Support
- Guest Relations
- Fine Dining
- Menu Presentation
- Quality Control
Certification
- Responsible Service of Alcohol within Australia (RSA)
- Tiana Spena, tspen103@eq.edu.au - Humanities Head of Department at Department of Education
- Alyssa Mead, 0432 748 070 - Subway Narangba Shift Supervisor
- Justine Cooms, jcoom65@eq.edu.au - Senior English teacher at the Department of Education
Timeline
Maitre D', Waiter
Caboolture Sports Club
11.2022 - Current
Sandwich Artist
Subway Enterprises
01.2022 - 11.2022
Mcdonalds
Mcdonalds Australia
06.2020 - 01.2022
Bachelor of Arts - Human Rights
Australian Catholic University, Early Entry
Cert III in Health Services Assistance
Connect N Grow
Cert II Health Support Services
Connect N Grow
High School Diploma -
Narangba Valley State High School
- Responsible Service of Alcohol within Australia (RSA)
- Tiana Spena, tspen103@eq.edu.au - Humanities Head of Department at Department of Education
- Alyssa Mead, 0432 748 070 - Subway Narangba Shift Supervisor
- Justine Cooms, jcoom65@eq.edu.au - Senior English teacher at the Department of Education
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