DAVID WEBSTER
Summary
Professional youth support specialist with strong focus on team collaboration and achieving results. Skilled in providing emotional and behavioral support, crisis intervention, and mentoring. Adaptable and reliable, ensuring consistent care and guidance for youth in dynamic environments. Known for excellent communication skills, empathy, and ability to foster positive atmosphere.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Residential Youth Worker
Progressive Youth Care & Consultancy
07.2024 - 07.2025
- Facilitated individual and group therapy sessions to promote emotional and social development.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Monitored behavioral patterns, implementing proactive strategies for conflict resolution.
- Trained and mentored junior staff on best practices in youth engagement techniques.
- Coordinated family involvement initiatives to strengthen support systems for residents.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
- Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
- Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
Travel Consultant
Flight Centre Travel Group
01.2023 - 07.2024
- Developed customized travel itineraries based on client preferences and budget constraints.
- Utilised booking systems to manage reservations and ensure timely confirmations.
- Provided expert advice on destinations, accommodations, and travel regulations to enhance client experiences.
- Coordinated logistics for group travel, including transportation and accommodation arrangements.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Handled sensitive information with professionalism and discretion.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Assistant Store Manager
Cotton On Mega
10.2019 - 01.2023
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw, trained and encouraged Number Job titles, promoting culture of efficiency and performance.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends with Software to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using Type training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Approved regular payroll submissions for Number employees within Software.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
Manager
Urban Wear
05.2018 - 10.2019
- Processed payrolls on regular basis for more than Number employees nationally.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Sales Assistant
Platypus
10.2016 - 04.2018
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Completed physical inventory counts each month.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Verified contents of inventory loads against shipping papers.
- Maintained store assets with effective loss prevention strategies.
- Supervised and trained new staff in performing census.
- Recorded adjustments, pallet audits and tracked discrepancies.
Education
Queensland Certificate of Education -
Brisbane Adventist College
Upper Mount Gravatt, QLD11-2020
Skills
- Team leadership
- Maximizing profitability
- Client relationship development
- Order management
- Product and service sales
- Customer Relations
- Sales proficiency
- Store displays
- Opening and closing procedures
- Strong customer service abilities
- Staff training and development
- Customer-oriented
- Merchandising
- Staff Management
- Goal setting and evaluation
- Operations
- Team Building
- POS systems
- Boundaries establishment
- Mental health support
- Self-care awareness
- Emotional support
- Advocacy
- Crisis response
- Trauma-informed care
- Problem-solving
- Reliability
- Excellent communication
- Active listening
Timeline
Residential Youth Worker
Progressive Youth Care & Consultancy
07.2024 - 07.2025
Travel Consultant
Flight Centre Travel Group
01.2023 - 07.2024
Assistant Store Manager
Cotton On Mega
10.2019 - 01.2023
Manager
Urban Wear
05.2018 - 10.2019
Sales Assistant
Platypus
10.2016 - 04.2018
Queensland Certificate of Education -
Brisbane Adventist College
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