David West
Capalaba,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Hoppy's Hand Car Wash
12.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated to supervisor
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Graphic Designer and Illustrator
Mojo
02.1985 - 12.2013
- Developed creative design for print materials, brochures, banners, and signs.
- Produced artwork for major corporate campaigns for Mercedes Benz, Porsche,Holden, Qantas, Gold Lotto, Suncorp
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and colour in design work.
- Developed corporate logos, letterhead, images for commercial use.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
Education
Diploma of Commercial Art
Queensland College of Art
Brisbane, QLD1980
Skills
- Friendly, outgoing personality with ability to put people at ease
- Stocking and Replenishing
- Proficient in Snapshot customer booking system
- Scheduling car washing and add on services
- Working knowledge of products and services and fault protection practices
- Strong interpersonal skills - able to work in and lead teams
Timeline
Customer Service Representative
Hoppy's Hand Car Wash
12.2013 - Current
Graphic Designer and Illustrator
Mojo
02.1985 - 12.2013
Diploma of Commercial Art
Queensland College of Art
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