David Wright
National Manager
Darch
Summary
Accomplished National Manager, adept in operations management and fostering team growth. Leveraged data-driven decision-making and exceptional communication skills to exceed performance benchmarks, establishing a diverse, productive and harmonious workforce.
Overview
17
17
years of professional experience
Work History
National Manager
APM
11.2021 - Current
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Trained and mentored junior staff members, fostering professional development and enhancing overall team performance.
- Championed best practices in project management, ensuring timely completion of projects within budget constraints.
- Established strategic partnerships with industry leaders, driving collaboration and mutual success.
- Led company-wide change management to support corporate objectives.
- Drove performance improvements across all departments by setting clear performance benchmarks tied to specific KPIs.
- Managed a team of over 200 employees, providing leadership and direction to achieve company goals.
- Implemented and developed operational standards, policies and procedures.
- Stakeholder management and relationships.
Service Area Manager
APM
01.2019 - 11.2021
- Mentored junior staff members, enhancing their technical skills and NDIA specific knowledge.
- Managed budgets, ensuring cost-effective allocation of resources and expense control.
- Ensured compliance with safety regulations, maintaining a safe working environment for all team members.
- Enhanced employee morale by promoting teamwork through regular team-building activities.
- Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Streamlined service processes for increased efficiency and quicker response times.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote satisfaction.
- Set up APM offices at the inception of NDIA Partners in the Community in WA.
- Led recruitment and training of staff.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Director
NDIA
12.2017 - 01.2019
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with NDIA Quality requirements.
- Ensured compliance with Quality Framework, guidelines, legislation and policies through regular audits and direct feedback/training to Western Australia NDIA staff.
- Evaluated performance of direct reports regularly through appraisals, providing constructive feedback for professional growth.
- Defined, implemented, and revised operational policies and guidelines, aligning operational requirements with Quality requirements.
- Aggression Response leader to address needs of heightened customers and de escalate volatile customer interactions.
- Assisted in recruiting, hiring and training of NDIA staff.
Team Leader / Senior Planner
NDIA
09.2016 - 12.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team member skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams. Specifically enhancing knowledge in Assistive Technology and Home Modifications to reduce the need for a specialist team.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Job carved roles for staff with capacity barriers and implemented workplace adjustments to maximise individual value/output.
Police Sergeant
WA Police
05.2007 - 09.2016
- Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety.
- Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Coordinated special event security details, working closely with organisers to ensure public safety during large gatherings.
- Led multi-disciplinary task forces, combining resources from various agencies to address complex criminal issues effectively.
- Motivated and trained squad members and new recruits to become proficient with equipment and daily tasks, including modifying training programs to meet individual needs.
- Developed department policies and procedures and training packages, including procurement of new equipment.
Education
Graduate Certificate - Business (Public Sector Management)
University of Western Australia
Perth, WA 04.2001 -
Skills
Team and Operations Management
Staff Training and Development
Documentation And Reporting
Data-driven decision-making
Recruitment
Customer Service
Positive Attitude
Excellent Communication
Lived experience of Disability
Timeline
National Manager
APM
11.2021 - Current
Service Area Manager
APM
01.2019 - 11.2021
Assistant Director
NDIA
12.2017 - 01.2019
Team Leader / Senior Planner
NDIA
09.2016 - 12.2017
Police Sergeant
WA Police
05.2007 - 09.2016
Graduate Certificate - Business (Public Sector Management)
University of Western Australia
04.2001 -
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