Mechelle Holland
Ocean Reef
Summary
Reliable self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Phlebotomist Cert 3-Domiciliary
Western Diagnostic Pathology
01.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Verified patients' identification for proper sample collection.
Professional Cleaner
Classique Cleaning
06.2020 - 12.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals and materials properly and with caution.
Professional House Cleaner
Self-employeed
02.2007 - 12.2022
- Managed workload across 2-3 houses a day and satisfied customer needs for cleaning standards and details.
Professional Cleaner
ASAP Asset Management Service
03.2021 - 12.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals and materials properly and with caution.
Phlebotomist
Western Diagnostic Pathology
06.2002 - 05.2004
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Pathology Courier
Western Diagnostic Pathology
02.1994 - 03.2002
- Built and maintained professional relationships with customers
- Picked up Pathology Specimens and made deliveries of Specimen Collection Equipment and Pathology Reports promptly
- Picked up medical specimens from Dr’s Surgery and Specialists, Hospitals
- Identified issues, analyzed information and provided solutions to problems.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Cafe Manager
Curtin Catering
02.1992 - 04.1994
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept cafe in full compliance with health code standards
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Trained new employees on proper protocols and customer service standards.
Cafe Worker
Underwater World
12.1990 - 12.1992
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Replenished products daily for optimal freshness and visibility.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Monitored food temperatures to comply with safety regulations.
- Observed customer purchases in line and differentiated between standard portions.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Prepared salads, soups and sandwiches for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cooked batches of food according to standard recipes.
- Accurately operated cash register to process customer payments.
- Additional work as waitress in the evening as cafe was transformed into function centre for weddings etc
Education
High School Diploma -
Perth Modern School
Subiaco, WA11.1989
Skills
- Supervision
- Multitasking abilities
- Bloodborne Pathogen training
- Chemical cleaners
- Sanitation Practices
- Disinfection Practices
- Chemical handling
- Staff management
- Food orders
- Policies and procedures
- Timekeeping
- Foodservice
- Delegation
- Specimen labeling procedures
- Patient confidentiality
- Blood specimen storage
- Sample and specimen collection
- Cultural awareness
- Tracking specimens
- Excellent driving skills
- Route planning
- Delivering medical records
- Attention to confidentiality
- Valid driver's license
- Package pickup and delivery
- Patient Care
- Communication abilities
- Paperwork Processing
- Order of draw
Timeline
Phlebotomist Cert 3-Domiciliary
Western Diagnostic Pathology
01.2022 - Current
Professional Cleaner
ASAP Asset Management Service
03.2021 - 12.2021
Professional Cleaner
Classique Cleaning
06.2020 - 12.2022
Professional House Cleaner
Self-employeed
02.2007 - 12.2022
Phlebotomist
Western Diagnostic Pathology
06.2002 - 05.2004
Pathology Courier
Western Diagnostic Pathology
02.1994 - 03.2002
Cafe Manager
Curtin Catering
02.1992 - 04.1994
Cafe Worker
Underwater World
12.1990 - 12.1992
High School Diploma -
Perth Modern School
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