David Zamora
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Chief Customer Officer
Pelikan Group
10.2021 - 01.2023
- Developed strong relationships with customers and manufacturer representatives to support needs and solicit feedback on service improvements.
- Worked closely with managers in other departments to improve pre- and post-sales support and customer service.
- Led and developed team of associates providing top-tier customer service to diverse customers by monitoring orders processing and answering questions.
- Oversaw customer service team training and development.
Returns Manager
Pelikan Group
10.2020 - 09.2021
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in [Software] inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Operated electric pallet jack, forklift and manlift.
Warehouse Assistant
Pelikan Group
02.2018 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Collaborating with other departments to optimize warehouse operations and keep production high.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
Education
Bachelor of Science - Industrial Engineering
Catholic University of Colombia
Bogotá 11.2017
Skills
- Customer Care
- Customer Satisfaction
- Adaptable and Flexible
- Analytical and Critical Thinker
- Operational Analysis
- Microsoft Excel
- Materials Handling and Transport
- Punctual and Dependable
- Attention to Detail
- Cleaning and Organizing
- Self-Motivated and Disciplined
Timeline
Chief Customer Officer
Pelikan Group
10.2021 - 01.2023
Returns Manager
Pelikan Group
10.2020 - 09.2021
Warehouse Assistant
Pelikan Group
02.2018 - 09.2020
Bachelor of Science - Industrial Engineering
Catholic University of Colombia
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