David Zhou
Doncaster East,VIC
Summary
Primary role is to provide expert assistance
to small business owners that require specific
solutions to unique problems. Other duties
include managing other sales associates
in meeting company sales and compliance
targets
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Small Business Specialist Optus
Optus
08.2024 - Current
- Acted as an advocate for the small business community through participation in local government initiatives or policy discussions related to economic development issues affecting the sector.
- Enhanced small business growth through targeted marketing strategies and financial analysis.
- Created and managed community events and customer promotions.
- Collaborated with cross-functional teams to deliver exceptional customer service, addressing clients'' unique needs and challenges.
- Facilitated workshops and seminars on best practices for small business management, supporting professional development among entrepreneurs.
- Conducted comprehensive market research for informed decision-making and strategic planning.
- Developed tailored training programs for employees, resulting in increased productivity and staff retention.
- Established strong working relationships with key industry stakeholders to build partnerships and expand networking opportunities for clients.
- Assisted clients in securing loans or funding from various sources by preparing comprehensive business plans and proposals.
- Managed a diverse portfolio of small businesses spanning multiple industries, demonstrating adaptability and versatility as a Small Business Specialist.
Retail Sales and Customer Service Optus
Optus
12.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
HCD ZEDA PTY LTD Business Coordinator
Hou Kathy
11.2017 - Current
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Assist in resolving all issues that arise during the company's operations, maintain timely communication with external stakeholders and customers, thereby ensuring the smooth operation of the company's business.
Education
Masters of Architecture
Monash University
Clayton, VIC02-2024
Bachelors of Architecture
Monash University
Clayton, VIC02-2022
Skills
- Developing customer relationships
- Operations management
- Follow-up skills
- Social media marketing
- Building customized solutions
- Meeting sales goals
- Inbound customer calls
- Customer relationships
- Relationship building
- Process improvement
- Reporting and documentation
- Customer service
- Problem-solving
- Excellent communication
- Team leadership
- Effective communication
- Verbal and written communication
- Customer communication
- Self motivation
- Interpersonal skills
- Task prioritization
- Risk assessment
- Written communication
- Report writing
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Small Business Specialist Optus
Optus
08.2024 - Current
Retail Sales and Customer Service Optus
Optus
12.2020 - Current
HCD ZEDA PTY LTD Business Coordinator
Hou Kathy
11.2017 - Current
Masters of Architecture
Monash University
Bachelors of Architecture
Monash University
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