David Angelo Doctor
Kensington,SA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Metcash, showcasing exceptional problem-solving abilities and customer support skills. Excelled in roles requiring consultative sales, order management, and logistics coordination, significantly contributing to operational efficiency and positive customer experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Costumer Service Officer
Metcash
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Stock management and Invoicing
- Dispatch and Freight Consignments
- Confirming orders
- Ordering, Creating PO's
- Raising and Processing Credits
- Matching Invoices with PO's and processing payments for suppliers
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
CRG
Metcash
01.2022 - 07.2023
- Tasked with taking care of store under CRG
- Ordering, Talking with different suppliers to get better deals with produce and relay to store
- Creating sales order
- Stock management, daily changes with prices and weights
- Credits, raising and processing
- Transport notes, organising paperwork for transport companies
- Managing team members and setting up daily task
- Daily meeting with Buyers and Store mangers
- Creating excel sheets for daily sales and weekly sales for stakeholders
Pick Packer
Metcash
11.2020 - 01.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
Education
Construction Mangement -
University of South Australia
Adelaide, SA01.2027
High School Diploma -
Brighton Secondary School
North Brighton, SA11.2014
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Inbound Call Management
- Records Maintenance
- Payment Processing
- Consultative Sales
- Order Management
- Logistics Coordination
- Delivery Tracking
- Technical Support
- Problem-solving abilities
Certification
* forklift license
Languages
Tagalog
Native or Bilingual
Timeline
Costumer Service Officer
Metcash
07.2023 - Current
CRG
Metcash
01.2022 - 07.2023
Pick Packer
Metcash
11.2020 - 01.2022
Construction Mangement -
University of South Australia
High School Diploma -
Brighton Secondary School
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