David Camilo Fernandez Zuluaga
Ryde,New South Wales
Summary
Dynamic Operations Supervisor at Navarra Venues with a proven track record in process improvement and team management. Expert in budget management and employee training, successfully enhancing operational efficiency and customer satisfaction. Adept at problem-solving and fostering collaboration, consistently achieving strategic objectives through effective organizational skills.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Navarra Venues
Sydney, New South Wales
02.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed scheduling, training and inventory control.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Guided employees in handling difficult or complex problems.
Swimming Instructor
CITY OF SYDNEY
GREEN SQUARE, New South Wales
05.2021 - 10.2025
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
- Assisted in training new instructors on teaching methods, safety procedures and policies.
- Recommended appropriate level classes to swimmers based on needs and preferences.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Coached and encouraged participants during exercises and routines.
- Maintained a safe and enjoyable learning environment for students.
- Taught basic rescue techniques to participants with varying skill levels.
Swimming Instructor
KICK
EDGECLIFF
01.2021 - 12.2021
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Operated a variety of machinery and tools safely and efficiently.
- Assessed student progress and provided feedback to improve technique and confidence in the water.
- Developed and implemented individualized swim instruction plans for students of varying ages and skill levels.
- Set up equipment and weights for use by class participants.
- Provided one-on-one coaching sessions for advanced swimmers.
- Participated in continuing education courses related to aquatics instruction.
Construction Worker
JMS
Kogarah
01.2021 - 09.2021
- Transported materials from one site location to another using trucks or trailers.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded or unloaded building materials to distribute machinery or tools.
Education
DIPLOMA HOSPITALITY MANAGEMENT -
AUSTRALIAN PACIFIC COLLEGE
Sydney, NSWSkills
- Team building
- Employee training
- Budget management
- Inventory control
- Process improvement
- Customer service
- Scheduling management
- Operational procedures
- Performance measurement
- Problem solving
- Organizational skills
- Organization
- Active listening
- Written communication
- Verbal communication
- Collaboration
- Multitasking
- Problem-solving
- Team management
- Critical thinking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Supervisor
Navarra Venues
02.2023 - Current
Swimming Instructor
CITY OF SYDNEY
05.2021 - 10.2025
Swimming Instructor
KICK
01.2021 - 12.2021
Construction Worker
JMS
01.2021 - 09.2021
DIPLOMA HOSPITALITY MANAGEMENT -
AUSTRALIAN PACIFIC COLLEGE
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