DAVID (CHI HUN) Chang

• Managed high levels of call flow and responded to customers technical support needs.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Support for technicians to do their jobs
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Writing various types of reports (Daily, Weekly, Monthly)
• Report directly to headquarters

• Office Management and Technical Support, Product Inspection and Repair
• Documented support interactions for future reference.
• Monitored systems in operation and quickly troubleshot errors.
• Monitored system performance to identify potential issues.
• Configured and tested new software and hardware.
• Tested new software and hardware prior to deployment.
• Creating Reports

(Redundant Due to a COVID)

• CS Education HQ
• Student (Parents) Consultation and support
• Preparation of trial exam questions and reviews
• Prepare relevant documents for weekly schedules / timetables
• Data Management (student record)
• Recorded and analyzed data to produce reports of results.

• Student Consultation / Recruitment / placement / support
• Marketing
• Manage schedules / invoices
• Assist Students’ visa application
• Business Development (New Contract etc)
• Report
• Implemented strategies to increase student recruiting, engagement and retention.
• Coordinated and supervised academic advising activities.

• Inspected Various Samsung products with accuracy, reporting problems or defects quickly.
• Rework and repair