David (Dogan) Gulhan

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Successfully worked towards hitting monthly KPI targets.
• Taking ownership and responsibility for customer cases.
• Receiving Inbound and making Outbound calls with customers.
• Completing administration work and follow ups for open customer cases.

• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Documented customer interactions in internal database to maintain complete customer service history.
• Participated in interactive training programs to expand knowledge of company products and policies.
• Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Liaised with Financial Advisers regarding client investment and insurance policies.

Was the owner and operater of my own cafe business.

Responsible for all day to day runnings.

Was the head Barista.

Custumers service and POS operation.

Managed all staff.

Interacted with customers over the phone and via email.

Assisted in sales support.

Quoting and pricing jobs.

Responsible for keeping warehouse stocked.

Booking and organizing jobs.

General office admin.

Being responsible for running own projects.

Dealing with and organizing trades people.

Keeping jobsite clean and organized.

Keeping jobsite safe and secure.

Communicating with customers.