Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davide Cattaneo

Manly,NSW

Summary

Hello, my name is Davide and I am back in Italy after a year in asutralia.
During this year abroad I started working in bakery teams and pastry assistant.
I have learnt a lot in this year and would like to continue in this sector to enrich my knowledge.
I am a punctual and very precise worker, I have a good ability to learn quickly and I am a very polite person with customers and colleagues.

I'm still working on my English but I'm learning fast.

Overview

6
6
years of professional experience

Work History

Bakery Team Member and Pastry Assistant

Butterboy
Shop 13 74-78 The Corso Manly 2095, NSW
06.2023 - 12.2023
  • Measured out ingredients accurately to ensure consistent product quality.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Placed orders for additional supplies when necessary based on production needs.
  • Inspected finished products before packaging them up for sale.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • responsible for the production of dough.

Waiter and Baker/pastry Assistant

AcquaFresca By Pilu
88 Evans St, Freshwater 2096, NSW
06.2023 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Greeted customers, answered questions, and provided product knowledge.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Assisted in the preparation of a variety of pastries and desserts, such as cakes, pies, tarts, and muffins.
  • Weighed out ingredients accurately according to recipes and instructions from the head chef.
  • Cleaned utensils used in the preparation of desserts after each use.
  • Followed recipes to create cake, cookies.

Bakery Team Member and Pastry Assistant

The Boat House Group
Manly 2095, NSW
02.2023 - 06.2023
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Responsible for the creation of products based on orders received.
  • Creating recipes for: bread, focaccia and pasta.
  • Help the pastry team to create dessert.

Sales Clerk

Rossi & Lersa Spa
Luisago, Italy
03.2021 - 12.2022
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Responded to customer questions about products and services.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.

Sales Clerk

FOC Ferramenta SRL
Colverde, Italy
04.2018 - 03.2021
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.

Waiter

King La Pizzeria
Luisago, Italy
09.2017 - 04.2018
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Set up tables in between patrons to reduce wait times.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Suggested additional items to customers to increase restaurant sales.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

High School Diploma -

ITS Leonardo Da Vinci - Rpamonti
Como
06.2017

Skills

  • Energy and Physical Stamina
  • Building Customer Relationships and Loyalty
  • Sales and Promotions
  • Product Knowledge
  • Attention to Detail
  • Building Customer Loyalty
  • Honest and Ethical
  • Store Opening and Closing
  • Friendly and Helpful
  • Honest and Dependable
  • Relationship Building
  • Positive Customer Engagement
  • Customer Assistance
  • Team Leadership
  • Creative Thinking
  • Reliable and Responsible

Timeline

Bakery Team Member and Pastry Assistant

Butterboy
06.2023 - 12.2023

Waiter and Baker/pastry Assistant

AcquaFresca By Pilu
06.2023 - 12.2023

Bakery Team Member and Pastry Assistant

The Boat House Group
02.2023 - 06.2023

Sales Clerk

Rossi & Lersa Spa
03.2021 - 12.2022

Sales Clerk

FOC Ferramenta SRL
04.2018 - 03.2021

Waiter

King La Pizzeria
09.2017 - 04.2018

High School Diploma -

ITS Leonardo Da Vinci - Rpamonti
Davide Cattaneo