DAVIDE FALCIGLIA
Brisbane
Summary
Extremely experienced hospitality worker with over 10 years experience in the industry. I pride myself on providing the best service to customers and have excellent communication with my mangers and team. I work well under pressure and thrive in a fast paced environment; I am able to prioritize tasks based on importance and work with speed yet accuracy. My years in bars and up market hotels have given me an extensive knowledge of wines, spirits and beers and their origins. I am also a qualified barista and can create and produced a range of cocktails.
Overview
14
14
years of professional experience
Work History
Venue Manager
IL MOLO Italian Kitchen & Bar
Brisbane , QLD
12.2023 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Venue Manager
IL MOLO Italian Kitchen & Bar
Brisbane, QLD
07.2023 - 12.2023
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Streamlined event planning processes for increased efficiency and reduced turnaround time.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Collaborated with internal departments to deliver comprehensive event solutions tailored to client needs and expectations.
Restaurant Manager
MAYA
11.2022 - 07.2023
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Section Waiter
MAYA
07.2021 - 10.2022
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Chef
Bianca
04.2021 - 07.2021
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Evaluated food products to verify freshness and quality.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
Section Waiter
MAYA
07.2020 - 04.2021
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
Chef and Kitchen Hand
Same Same
11.2019 - 07.2020
- Training of new staff, Food preparation, In charge of grill sections of kitchen, Management of washing station, Storing food correctly
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Participated in food tastings and taste tests.
- Evaluated food products to verify freshness and quality.
Bartender and Supervisor
Ai Tre Morsi
01.2017 - 01.2019
- Managed bar inventory, restocking, stock orders, Manger bar floor and other staff members, Wine, beer and spirits creation and serving
- Obtained cash bank and stocked service bar to prepare for operation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender and Head Waiter
Pizzeria Naturale
01.2016 - 01.2017
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Food Truck Manager
Apetizer
01.2014 - 01.2015
- Assisted food prep and assembly on line and serve a large number of customers per day.
- Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns.
- Accepted orders and packed food for takeout and delivery.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Bartender and Waiter
Ai Tre Morsi
01.2012 - 01.2014
- Bar inventory, restocking, stock orders, Wine, beer and spirits creation and serving, Food preparation for lunch service, Barista service, Cellar Management, Customer service, Cleaning
Catering Banquet Bartender
Relais & Chateux Da Vittorio
01.2010 - 01.2012
- Wine service in restaurant
- Assisted with inventorying beverage stock and bar supplies
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Description and history of wine served
Education
High School Diploma -
Diploma of Hospitality Management
Istituto Professionale Carlo Porta, Milano, Italy01.2010
Skills
- Payroll Administration and Timekeeping
- Staff training/development
- Decision-Making
- Customer Retention
- Cost Control
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Venue Manager
IL MOLO Italian Kitchen & Bar
12.2023 - Current
Assistant Venue Manager
IL MOLO Italian Kitchen & Bar
07.2023 - 12.2023
Restaurant Manager
MAYA
11.2022 - 07.2023
Section Waiter
MAYA
07.2021 - 10.2022
Chef
Bianca
04.2021 - 07.2021
Section Waiter
MAYA
07.2020 - 04.2021
Chef and Kitchen Hand
Same Same
11.2019 - 07.2020
Bartender and Supervisor
Ai Tre Morsi
01.2017 - 01.2019
Bartender and Head Waiter
Pizzeria Naturale
01.2016 - 01.2017
Food Truck Manager
Apetizer
01.2014 - 01.2015
Bartender and Waiter
Ai Tre Morsi
01.2012 - 01.2014
Catering Banquet Bartender
Relais & Chateux Da Vittorio
01.2010 - 01.2012
High School Diploma -
Diploma of Hospitality Management
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