David Jessop
Oxenford,QLD
Summary
Dynamic professional with a strong background in facilitation and problem-solving. Experienced in training teams and implementing operational improvements, contributing to enhanced group dynamics and participant satisfaction in support settings. Dynamic Support Group Facilitator with a proven track record in creating safe, supportive environments. Strong communication and problem-solving skills foster trust and engagement among participants. Dynamic Support Group Facilitator with proven skills in group facilitation, conflict resolution, and performance evaluation. Created safe, supportive environments for individuals with Parkinson's disease, enhancing participation and ensuring confidentiality. Experienced support group facilitator with strong communication and problem-solving skills. Proven ability to create safe environments that foster participation and collaboration among members. I am also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Support Group Facilitator
Parkinsons Queensland
Helensvale, 4212
01.2023 - Current
- Facilitated peer support groups for individuals living with Parkinson's disease.
- Provided resources and referrals to participants seeking additional support services.
- Maintained confidentiality and trust within the support group setting.
- Monitored behavior within the group setting and addressed any issues that arose.
- Created an environment that was safe and supportive for members to share their experiences.
- Ensured that all safety protocols were followed during meetings or events.
- Encouraged participation in discussions, activities, and exercises.
2021 Census Field Manager
Australian Bureau of Statistics
Oxenford, 4210
04.2021 - 10.2021
- Trained new team members on field data collection protocols.
- Facilitated communication between field teams and central office personnel.
- Reviewed and analyzed field reports to identify operational improvements.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Trained team members in proper use of tools, equipment and safety procedures.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Uber Driver
Uber
Gold Coast, QLD
01.2016 - 12.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Coles Express
Upper Coomera, QLD
01.2014 - 12.2016
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the service area.
- Monitored inventory levels and restocked shelves as needed.
2016 Census Field Officer
Australian Bureau of Statistics
Oxenford, 4210
05.2016 - 10.2016
- Documented contact attempts with non-responding households using GPS mapping tools.
- Adhered to government regulations and protocols when conducting surveys and collecting confidential data.
- Resolved problems related to non-response or incomplete responses from individuals or households.
- Assisted people in filling out surveys and explained items on survey forms.
Store Manager
Dominos
Pacific Pines, QLD
01.2009 - 12.2013
- Trained and supervised staff to maintain high customer service standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
2011 Census Field Officer
Australian Bureau of Statistics
Main Beach, 4217
05.2011 - 10.2011
Real Estate Agent
Geoff Brand Real Estate
Canungra, QLD
01.2008 - 12.2009
Administrative Assistant & Court Bailiff
Department of Justice & Attorney General
Southport, QLD
01.2002 - 12.2007
2006 Census Field Officer
Australian Bureau of Statistics
Main Beach, 4217
05.2006 - 10.2006
Education
Cert 4 in Real Estate
Gold Coast Institute of Tafe
Southport, QLD01-2007
Completed High School (Year 12)
Southport State High School
Southport01-1995
Some College (No Degree) - Double Degree in Banking And Finance
Queensland University of Technology
Brisbane, QLDCertification
Open Manual Drivers License
References
References available upon request.
Timeline
Support Group Facilitator
Parkinsons Queensland
01.2023 - Current
2021 Census Field Manager
Australian Bureau of Statistics
04.2021 - 10.2021
2016 Census Field Officer
Australian Bureau of Statistics
05.2016 - 10.2016
Uber Driver
Uber
01.2016 - 12.2020
Customer Service Representative
Coles Express
01.2014 - 12.2016
2011 Census Field Officer
Australian Bureau of Statistics
05.2011 - 10.2011
Store Manager
Dominos
01.2009 - 12.2013
Real Estate Agent
Geoff Brand Real Estate
01.2008 - 12.2009
2006 Census Field Officer
Australian Bureau of Statistics
05.2006 - 10.2006
Administrative Assistant & Court Bailiff
Department of Justice & Attorney General
01.2002 - 12.2007
Cert 4 in Real Estate
Gold Coast Institute of Tafe
Completed High School (Year 12)
Southport State High School
Some College (No Degree) - Double Degree in Banking And Finance
Queensland University of Technology