Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Manager
Urbanfox
Singapore, Singapore
07.2016 - 03.2024
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Created detailed reports on the performance of individual departments within operations.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Coordinated cross-functional teams to ensure timely delivery of market place products and services.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Analyzed data from daily reports to identify trends in production performance metrics.
Collaborated with sales, marketing, finance, and human resources departments to ensure seamless coordination.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Monitored and improved efficiency of processes, team performance, and customer service.
Developed and implemented operational procedures to ensure quality standards are met.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Performed cost analysis for various projects to determine budget requirements.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Delivered positive customer experiences by implementing effective quality assurance practices.
Addressed customer concerns with suitable solutions.
Measured and reviewed performance via KPIs and metrics.
Collaborated with team leaders on quality audits.
Managed and oversaw the timely completion of cold chain & ambient medication deliveries as a project manager for Singhealth Singapore.
Designed and implemented upgrades for local TMS, delivery APP, and crowdsource module.
Manager of Operations
OPEN4 former Source One
Brookvale Sydney , NSW
01.2003 - 06.2016
Oversaw inventory management activities including ordering supplies as needed.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Planned and coordinated logistics for large-scale events or conferences.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Led process improvement initiatives, resulting in an increase in operational efficiency.
Ensured compliance with industry regulations and maintained high standards of operational excellence.
Monitored operational budgets, reducing costs through strategic planning and optimization.
Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Managed teams responsible for transportation and onsite installation.
Coordinated with other department heads to align operational activities with overall company objectives.
Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
Addressed customer concerns with suitable solutions.
Warehouse Manager
Herman Miller
Alexandria , NSW
06.2001 - 01.2003
Monitored staff performance, identified areas for improvement, and provided training as needed.
Established procedures for receiving, storing, handling hazardous materials safely.
Communicated regularly with other departments regarding supply chain activities.
Developed strategies to optimize workflow processes in order to maximize productivity.
Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
Planned and implemented efficient warehousing systems for incoming and outgoing goods.
Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
Utilized inventory management software to track stock levels and maintain accurate records.
Conducted regular audits of warehouse operations to identify areas of improvement.
Butcher
Devitt Meats
Narrabeen, NSW
01.1990 - 05.2001
Stocked shelves with freshly cut meats for customers to purchase.
Inspected meats for quality assurance before selling them to customers.
Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
Operated slicers, grinders and other butcher shop equipment safely.
Assisted customers with special orders or requests for certain cuts of meat.
Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
Received and processed customer orders for meat products.
Monitored temperature levels in refrigeration units throughout the day.
Ensured that all food safety regulations were followed at all times while preparing food.
Ordered supplies from vendors when necessary to meet customer demand.
Education
Warehouse & Transport Management - Warehouse & Transport Management
NSW Transport Authority
Sydney, NSW
01-2004
High School Diploma -
Marist Brothers Eastwood
Sydney, NSW
10-1982
Skills
Business Development
Operations Management
Staff Development
Performance Management
Strategic Planning
Policy Implementation
Contract Management
Complex Problem-Solving
Salesforce Management
Project Management
Document Control
Performance monitoring
Health and safety compliance
Quality assurance and control
Operational Efficiency
Contract review and recommendations
Logistics Management
Budgeting and forecasting
Work flow planning
Risk Management
Affiliations
Love sports activities
Accomplishments
Workplace certificates
Certification
NSW transport certificate
Languages
English
Elementary
Timeline
Manager
Urbanfox
07.2016 - 03.2024
Manager of Operations
OPEN4 former Source One
01.2003 - 06.2016
Warehouse Manager
Herman Miller
06.2001 - 01.2003
Butcher
Devitt Meats
01.1990 - 05.2001
Warehouse & Transport Management - Warehouse & Transport Management
International School Science Teacher (Primary) at Siam Singapore International SchoolInternational School Science Teacher (Primary) at Siam Singapore International School
Assistant Planning Manager at China Communications Construction Co. Ltd. (Singapore Branch)Assistant Planning Manager at China Communications Construction Co. Ltd. (Singapore Branch)