Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Sangyeon Yoon

3 Halifax Street, Nirimba Fields,Nsw

Summary

- Fluent in Korean and proficient in English, facilitating communication with diverse clientele.


-Extensive experience in customer service, handling cash transactions, and using KPI systems. Proven ability to manage busy periods and maintain a positive customer experience.


- Demonstrated leadership skills in supervising teams and optimizing workflow. Proficient in employee management, training, and fostering a collaborative environment.


- Solid culinary expertise gained from various roles, including Sous Chef and Chef de Partie. Strong understanding of food safety regulations, quality control, and kitchen organization.


- Effective communication skills with both team members and customers, ensuring seamless operations.


- Skilled in resolving issues on the spot and making informed decisions under pressure.


- Quick learner with a positive attitude, always open to acquiring new skills and knowledge.

Overview

5
5
years of professional experience

Work History

Customer Service Advisor

St George Bank
10.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Boosted sales revenue with upselling techniques and comprehensive product knowledge.
  • Maintained high-quality service standards, ensuring positive customer feedback.

Team Manager

UNIQLO
10.2021 - 10.2023
  • Excelled in roles such as Refund and Exchange Management, Money Management, and Stock Management
  • Consistently met and exceeded sales(throughout KPI) and customer service targets.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Kitchen Supervisor (Sous Chef)

Goobne Chicken
03.2021 - 07.2021
  • Managed kitchen operations, supervised staff, and ensured food safety and quality.
  • Demonstrated strong leadership skills in coordinating team efforts and meeting targets.
  • Monitored food preparation, production, and plating for quality control.

Waiter, Chef de partie

Sejong Korean BBQ Buffet
11.2019 - 03.2020
  • Served as both waiter and Chef de Partie, contributing to the dynamic team environment
  • Successfully coordinated kitchen activities and maintained high food quality standards
  • Communicated effectively with both kitchen staff and customers.

Sous Chef, Waiter

Soul Plate
01.2019 - 09.2019
  • Managed cash register, provided excellent customer service, and performed duties as Sous Chef and waiter
  • Demonstrated strong multitasking skills in a fast-paced cafe environment
  • Acted as head chef when required to maintain continuity of service and quality.

Education

Certificate 4 in Commercial Cookery - Cormmercial Cookery

William Angliss Institute
11 Bowden St, Alexandria NSW 2015
07.2020

High School Diploma -

Carlingford High School
Carlingford, NSW
09.2018

Skills

  • Problem Solving
  • Customer Service and Operations
  • Adaptability and Learning
  • Management and Leadership
  • Kitchen and Culinary
  • Communication and Collaboration
  • Appointment Scheduling
  • Sales proficiency
  • Customer Relations
  • Consultative Sales
  • Comprehensive call manners

Languages

Korean
Native or Bilingual
English
Professional Working
Japanese
Elementary

Timeline

Customer Service Advisor

St George Bank
10.2023 - Current

Team Manager

UNIQLO
10.2021 - 10.2023

Kitchen Supervisor (Sous Chef)

Goobne Chicken
03.2021 - 07.2021

Waiter, Chef de partie

Sejong Korean BBQ Buffet
11.2019 - 03.2020

Sous Chef, Waiter

Soul Plate
01.2019 - 09.2019

Certificate 4 in Commercial Cookery - Cormmercial Cookery

William Angliss Institute

High School Diploma -

Carlingford High School

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David Sangyeon Yoon