David Sangyeon Yoon
- Fluent in Korean and proficient in English, facilitating communication with diverse clientele.
-Extensive experience in customer service, handling cash transactions, and using KPI systems. Proven ability to manage busy periods and maintain a positive customer experience.
- Demonstrated leadership skills in supervising teams and optimizing workflow. Proficient in employee management, training, and fostering a collaborative environment.
- Solid culinary expertise gained from various roles, including Sous Chef and Chef de Partie. Strong understanding of food safety regulations, quality control, and kitchen organization.
- Effective communication skills with both team members and customers, ensuring seamless operations.
- Skilled in resolving issues on the spot and making informed decisions under pressure.
- Quick learner with a positive attitude, always open to acquiring new skills and knowledge.
Work History
Customer Service Advisor
3 Years 1 Month- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
Team Manager
2 Years- Excelled in roles such as Refund and Exchange Management, Money Management, and Stock Management
- Consistently met and exceeded sales(throughout KPI) and customer service targets.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Kitchen Supervisor (Sous Chef)
4 Months- Managed kitchen operations, supervised staff, and ensured food safety and quality.
- Demonstrated strong leadership skills in coordinating team efforts and meeting targets.
- Monitored food preparation, production, and plating for quality control.
Waiter, Chef de partie
4 Months- Served as both waiter and Chef de Partie, contributing to the dynamic team environment
- Successfully coordinated kitchen activities and maintained high food quality standards
- Communicated effectively with both kitchen staff and customers.
Sous Chef, Waiter
8 Months- Managed cash register, provided excellent customer service, and performed duties as Sous Chef and waiter
- Demonstrated strong multitasking skills in a fast-paced cafe environment
- Acted as head chef when required to maintain continuity of service and quality.