DAVIDSON SANKARALINGAM

• Framing information technology strategies to assist with future need
• Managing the technology resources of the company & establishing a team, imparting orientation & training
• Developing & implementing plans to improve delivery standards; defining service standards and ITIL based guidelines that serve as benchmark for excellent service delivery.
• Manage the lifecycle of incident tickets to ensure timely resolution. Lead investigations to identify underlying causes of incidents. Implement solutions to prevent recurrence of similar issues.
• Establish standard operating procedures (SOPs) for troubleshooting and support activities.
• Define key performance indicators (KPIs) to measure support effectiveness and team productivity.
• Planning, organizing and controlling daily operations along with implementing, operating and leading technology solutions in a complex environment
• Setting up & running data center infrastructure including sizing, configuration, bandwidth estimation, network management, load balancing, so on; managing vendors & relationship with key technology providers
• Evolving new IT related standards, norms, usage policies & implementing them across the organization; participating & contributing in the project / business plans
• Assisting the team in resolving business issues, coordinating with various stakeholders and ensuring timely closure of open action items
• Ensuring quality and timeliness of the deliverables & reporting the project's progress and escalating issues
• Sharing weekly status report with project stakeholders along with managing the Project Mangers / Senior Project Managers
• Drove continuous process improvement and achieved reduction of 3 FTEs by Optimization/Automation of Alerts and Incidents
• Implemented Agile methodology for IT Infrastructure Projects by using KANBAN
• Initiated Equi-Skill program for 22 members team and achieved 100% within a period of 4 months
• Led Transition Project from US to India region in the year 2023 and achieved 100% takeover from the client within short duration.
• Steered migration of monitoring hypervisor tools like BEM and Sharp
• Expertise in supervising L1 and L2 team specifically in core infrastructure platforms in Windows, Linux, Networks, Storage, Virtualisation, Cloud Handling Management.
• Independent handling in Recruitment, Training management, Induction for new joiners
• BCP testing/Disaster Recovery management
• Applicative Procedure Validation, preparing Daily Report with Analysis

Client: AAA Insurance (Infrastructure Management)

• Lead a team of engineers in monitoring activities, ensuring they are well-trained and informed about best practices.
• Create standardized procedures for ad hoc tasks like file transfers, script executions, disk space management, hardware diagnostics, and system reboots.
• Identify opportunities to automate routine tasks using scripts and tools to increase efficiency.
• Periodically review and update protocols to reflect new threats and changes in infrastructure.
• Work closely with clients to understand their security needs and tailor solutions accordingly.
• Define project scopes, timelines, and resource requirements for network enhancements.
• Oversee the rollout of network upgrades, ensuring minimal disruption to services. Establish testing procedures to validate enhancements before full deployment.
• Have implemented robust network monitoring tools such as Thousand eyes , Grafana , Assure1 , Stabelent, to gain real-time insights.
• Oversee the planning of schema syncs and deployments to ensure alignment with development cycles.
• Establish KPIs to measure team performance and operational effectiveness. Conduct performance reviews and provide constructive feedback.

• Technical support for the Banking applications like SITI, ETL, Autosys, Bancs Cash, Summit ASOT more than 20 Applications. (Unix/Windows Servers)
• Creating & Following Chronograms in Weekend Change Management for Different Application.
• Application patching or new releases For All Societe general Banking Applications.
• Autosys Job Creation/Modification in UAT/ Prod.
• Ensuring that complex defects and problems were resolved through production releases and upgrades.
• Maintaining SLA in ITIL Incident, Change & Request Management.
• Worked with all teams during testing in Development and QA to gather environment requirements to move into production.
• Monitoring and performing tasks on the workflows in Informatica PowerCenter.