David W Mearns
Dunlop,Australia
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
1
1
Certification
36
36
years of professional experience
Work History
General Duties
MSS Security
04.2025 - Current
- Defence Pass office, patrolling
- General access control static patrol
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
General Security Duties
Wilson Security
11.2019 - 04.2025
- Access control, escorting, Customer service, Site Supervisor
- Defence Pass Office, Defence Patrols
- As Site Supervisor with experience leading a team of 14 officers. Site operations management, compliance, access control, incident response, and stakeholder engagement. Proven ability to optimise staffing, maintain high security standards, and deliver reliable service.
- Provided leadership and direction for 24/7 security operations across multiple Defence sites, ensuring consistent procedures, team coordination, and high-quality service delivery.
- Performed site inspections, ensured adherence to standards, and implemented corrective actions; maintained strong working relationships with Government representatives and third-party providers training, and provided ongoing coaching and performance management; oversaw security passes, visitor management, and access control procedures; identified, escalated, and resolved security incidents in line with protocols.
- Streamlined 24/7 operations across multiple Defence locations, improving workflow consistency, resource utilisation, and incident response efficiency.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shop Assistant
RLSG
12.2017 - 11.2019
- Customer service, helping customers with sections of wines & enquiries.
- Fill store when warehouse delivers arrive; clean and tidy store, incident response.
- Celebrations Belconnen
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Utilized product knowledge to make recommendations to customers based on their needs.
- Maintained knowledge of store layout to assist customers in locating products.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Kept up-to-date with current promotions and new products to provide accurate information to customers.
Brand Ambassador
Smollan Australia
08.2015 - 11.2019
- Worked with Major retailers to establish relationships with them for key brands/ companies for their products.
- Check stores have products that are ranged for them, Customer service, planograms, building displays.
- Built lasting relationships with customers by delivering first-call resolution.
- Promoted positive company image through superior customer service experiences.
- Tracked and reported on engagement metrics from promotional activities.
- Gathered customer feedback to inform future marketing strategies and product developments.
Security Risk and Management
SOS Australia Security
09.2014 - 11.2015
- Loss prevention, WH&S management, customer service, risk management & incident response.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Merchandiser
Crew Services Group
09.2014 - 07.2014
- Previous grocery and retail merchandising experience with the implementation of planograms.
- Communicated and coordinated planogram execution with store management.
- Monitored stock to maintain sufficient quantity of featured product.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Printed labels and tags for for-sale merchandise.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Personal Care Assistant
Canberra Carers and Nurses ACT
11.2009 - 07.2013
- Personal care (showering, dressing, feeding), Emotional support, Infection Control, Manual handling.
- Agency
- Provided ongoing compassionate patient care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Carer and Facility Educator (Mentor)
Guwardi Ngadu Frail Aged Hostel
10.2007 - 11.2008
- Personal care (showering, dressing, feeding), Simple Dressings, Emotional support, Infection Control, Manual handling, Staff education/ Mentoring.
- On Call Manager, Stock Control, Ordering, ACFI.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
Assistant in Nursing
Uniting Care Mayflower Ret Village Gerringong NSW
01.2004 - 07.2007
- Personal care (showering, dressing & feeding), simple dressings, Emotional support, Infection control, Manual handling.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Supported non-ambulatory residents in range of motion exercises.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Distributed drinking water and nourishment to residents.
- Assisted residents with bathing and dressing to promote personal hygiene.
Assistant in Nursing
Kankinya Nursing Home
03.2004 - 09.2004
- Personal care (showering, dressing & feeding), Simple Dressings, Emotional support, Infection control, Manual handling.
- Lyneham ACT
- Helped residents walk with or without self-help devices.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Supported non-ambulatory residents in range of motion exercises.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Observed and reported unusual symptoms and changes to charge nurse.
Dept. Manager / Duty Manager
Woolworths Ltd
08.1999 - 03.2003
- Unpacking daily loads, Packing shelves, Merchandising.
- Customer enquiries, Staff supervision, Staff Rosters, Stock control, ticketing, incident response management.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Handled shift overstock, restocking, and inventory control.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Collaborated with upper management to improve productivity of operations.
Dept. Manager
Franklins Ltd
09.1995 - 08.1999
- Unpacking daily loads, Packing shelves, merchandising, Customer enquiries.
- Staff supervision, Staff Rosters, Stock Control, Ticketing.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Balanced workloads to meet targets without overtaxing employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Doonside
Rainbow IGA Doonside
Doonside
10.1993 - 08.1995
- unpacking daily shipments, organizing shelves, promoting merchandise, overseeing inventory management, processing ticket sales.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
Security Guard
Tegels Security Ltd
07.1991 - 12.1992
- Static Patrols, Dog Patrol, Crowd Control incident response.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Patrolled crowds during events to preserve order and promote security.
Security Guard
Checkmate Security Ltd
04.1990 - 07.1991
- Static Patrols, Lost Prevention, Public Relations, Crowd Control.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Education
Certificate III - Business (Skills Set)
Australian Forensic Services
01.2014
Certificate III - Security Operations
JPR Training & People Solutions
01.2013
Certificate II - Security Operations
JPR Training & People Solutions
01.2013
Cert IV - Aged Care
Distance Learning Australia
01.2009
Statement - Aged Care Funding Instrument Training Program
TAFE NSW Western Institute
01.2008
Cert IV - Training and Assessment
Distance Learning Australia
01.2008
P3 - Managing Aggression in Dementia Care
South Eastern Sydney Illawarra Area Health
01.2005
Certificate III - Aged Care
TAFE NSW Illawarra Institute - Nowra
01.2004
Security Lecture - Class 1A
SECTA
01.1990
NSW School Certificate - 1978
Doonside High School
NSW01.1978
Skills
- Autonomous and flexible work
- Effective communication
- Cultural awareness
- Analytical thinking
- Networking skills
- Conflict resolution
- Leadership abilities
- Time management
- Organizational skills
- Attention to detail
- Negotiation skills
- Technology proficiency
- Work pride
- Self-direction
- Customer relations
- Problem resolution
Certification
- ACT SECURITY LICENCE, Class 1a
- NSW SECURITY LICENCE, Class 1a
- NV 1 Clearance
Hobbies and Interests
- Gardening
- Movies
- Going for Drives
- Going to the speedway
- Like to cook
References
References are available on request
Work Preference
Salary Range
$75000/yr - $90000/yrTimeline
General Duties
MSS Security
04.2025 - Current
General Security Duties
Wilson Security
11.2019 - 04.2025
Shop Assistant
RLSG
12.2017 - 11.2019
Brand Ambassador
Smollan Australia
08.2015 - 11.2019
Security Risk and Management
SOS Australia Security
09.2014 - 11.2015
Merchandiser
Crew Services Group
09.2014 - 07.2014
Personal Care Assistant
Canberra Carers and Nurses ACT
11.2009 - 07.2013
Carer and Facility Educator (Mentor)
Guwardi Ngadu Frail Aged Hostel
10.2007 - 11.2008
Assistant in Nursing
Kankinya Nursing Home
03.2004 - 09.2004
Assistant in Nursing
Uniting Care Mayflower Ret Village Gerringong NSW
01.2004 - 07.2007
Dept. Manager / Duty Manager
Woolworths Ltd
08.1999 - 03.2003
Dept. Manager
Franklins Ltd
09.1995 - 08.1999
Doonside
Rainbow IGA Doonside
10.1993 - 08.1995
Security Guard
Tegels Security Ltd
07.1991 - 12.1992
Security Guard
Checkmate Security Ltd
04.1990 - 07.1991
Certificate III - Business (Skills Set)
Australian Forensic Services
Certificate III - Security Operations
JPR Training & People Solutions
Certificate II - Security Operations
JPR Training & People Solutions
Cert IV - Aged Care
Distance Learning Australia
Statement - Aged Care Funding Instrument Training Program
TAFE NSW Western Institute
Cert IV - Training and Assessment
Distance Learning Australia
P3 - Managing Aggression in Dementia Care
South Eastern Sydney Illawarra Area Health
Certificate III - Aged Care
TAFE NSW Illawarra Institute - Nowra
Security Lecture - Class 1A
SECTA
NSW School Certificate - 1978
Doonside High School