Davin Davis

As the Office Manager at Estia Health, I play a key role in supporting resident admissions and onboarding, ensuring new residents experience a seamless and supportive transition into the home. This role also involves managing daily administrative functions to maintain efficient operations.

Key Responsibilities:

• Lead the resident onboarding process, coordinating with clinical teams to ensure new residents and their families feel welcomed, informed, and supported.

• Act as the primary contact for prospective residents, handling inquiries, tours, and admission documentation.

• Manage admission agreements and ensure all regulatory requirements are met.

• Oversee office operations, including payroll, recruitment, and staff training.

• Maintain accurate resident records and manage billing inquiries.

Additional Experience:

Served in a relief role as a Training Development Officer, responsible for onboarding new team members and delivering training programs. Provided support during acquisitions, facilitating the smooth integration of new facilities into Estia Health’s operations

• Nurturing and supporting two front-facing teams to ultimately deliver a seamless customer experience for Kmart stores in both regional and metro locations

• Overseeing the day-to-day operations of the technology sales team, ensuring customer service, and achieving sales targets through training and implementation of company expectations