Davin Russell
Perth,WA
Summary
Proven leader in various management roles, adept at fostering motivational environments and enhancing operational efficiency. At Telstra, spearheaded initiatives that significantly improved team performance and customer satisfaction. Skilled in workforce management and business negotiation, achieving notable cost reductions and compliance adherence. Cultivates strong customer relationships through strategic CRM applications and risk management practices.
Overview
19
19
years of professional experience
Work History
Operations Lead
Telstra - TBTC Perth South
02.2024 - Current
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of products and services to clients.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
General Manager
Patter Merchants WA Pty Ltd- T/A TBTC Perth South
08.2013 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Office Manager
LG Accounting Solutions
11.2012 - 07.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Regional Manager
Telstra
10.2005 - 09.2012
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Education
Bachelor of Business - Business Management
ECU Joondalup
10.2005
Diploma - Business Management And Markerting
Joondalup TAFE
2003
Skills
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Business negotiation knowledge
- Cost Reduction
- Acknowledgment of customer needs
- Team Training
- Operations Management
- Customer Relationship Management
- Compliance Management
- Risk Management
Timeline
Operations Lead
Telstra - TBTC Perth South
02.2024 - Current
General Manager
Patter Merchants WA Pty Ltd- T/A TBTC Perth South
08.2013 - 02.2024
Office Manager
LG Accounting Solutions
11.2012 - 07.2013
Regional Manager
Telstra
10.2005 - 09.2012
Bachelor of Business - Business Management
ECU Joondalup
Diploma - Business Management And Markerting
Joondalup TAFE
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