Summary
Overview
Work History
Skills
Timeline
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Davina Kilpatrick

Sorrento

Summary

Reliable and hardworking hospitality worker from England with an optimistic approach to handling high-volume customer needs. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always im ready to support the teams requirements.

Overview

5
5
years of professional experience

Work History

Bar Supervisor

Huntingdonshire District Council
09.2021 - 11.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Checked ID cards and verified bar guests were of legal age.
  • Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Hospitality Assistant

Huntingdonshire District Council
10.2019 - 11.2024
  • Carefully trained staff to be accountable and motivated through hands-on training.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
  • Identified and resolved customer complaints concerning food or lodging.
  • Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
  • Developed and implemented updates to menus and policies in line with changing preferences and goals.
  • Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
  • Maintained cleanliness and organization throughout the cafe, contributing to an inviting atmosphere.
  • Cross- trained employees in areas to meet customers' needs and expectations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bowling Attendant

Huntingdonshire District Council
10.2019 - 11.2024
  • Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
  • Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
  • Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
  • Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
  • Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
  • Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
  • Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
  • Ensured safety protocols were followed consistently by both employees and guests within the facility''s premises.
  • Hosted various events such as birthday parties, corporate gatherings, and league tournaments, fostering a fun atmosphere for all attendees.
  • Responded to guest inquiries and service issues.
  • Trained new staff members in proper procedures, equipment handling, and customer service best practices.

Sandwich Artist

Subway
06.2023 - 07.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.

Skills

  • Upselling strategies
  • Schedule Management
  • Team Leadership
  • Workforce Development
  • Safe Food Handling
  • Bar management
  • Customer Engagement
  • Service-oriented mindset

Timeline

Sandwich Artist

Subway
06.2023 - 07.2024

Bar Supervisor

Huntingdonshire District Council
09.2021 - 11.2024

Hospitality Assistant

Huntingdonshire District Council
10.2019 - 11.2024

Bowling Attendant

Huntingdonshire District Council
10.2019 - 11.2024

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Davina Kilpatrick