Davina Vai
Melbourne
Summary
Proven track record of enhancing warehouse efficiency and safety at Toll Kmart, leveraging strong organization skills and attention to detail. Excelled in customer service and problem-solving across roles, demonstrating exceptional verbal communication and Microsoft Excel proficiency. Achieved significant improvements in inventory management and customer satisfaction, fostering a positive and productive work environment. Dedicated team member skilled in prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Toll Kmart
11.2018 - Current
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Completed cycle counts and monthly inventory.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Assisted in receiving, stocking and distribution of merchandise.
Receptionist
Couriers Post
10.2016 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
Barista
Piko Cafe
12.2016 - 08.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Restaurant Waiter
Four Seasons Restaurant
03.2016 - 12.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Bachelor of Arts - Hospitality Management And Tourism
Auckland University of Technology
Auckland New Zealand07.2018
High School Diploma -
Onehunga High School
Auckland New Zealand09.2015
Skills
- Cleaning and Organizing
- Call center experience
- Inbound Call Management
- Delivery Tracking
- Problem-solving abilities
- Customer Service
- Microsoft Excel
- Critical Thinking
- Self-Motivated and Disciplined
- Attention to Detail
- Willing to Learn
- Organization skills
- Time Management
- Verbal and written communication
Timeline
Warehouse Worker
Toll Kmart
11.2018 - Current
Barista
Piko Cafe
12.2016 - 08.2017
Receptionist
Couriers Post
10.2016 - 01.2018
Restaurant Waiter
Four Seasons Restaurant
03.2016 - 12.2016
Bachelor of Arts - Hospitality Management And Tourism
Auckland University of Technology
High School Diploma -
Onehunga High School
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