Davinder Kaur
Melbourne,VIC
Summary
Sharp, dedicated administrative professional with long-standing and diverse experience throughout multiple industries and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Fast learner with strong ability to work independently. Open and positive communication with calm and level headed approach to managing routine needs and meeting special challenges. Organised and hardworking with outstanding multitasking and problem solving capabilities.
Overview
9
9
years of professional experience
Work History
Compliance Assistant
Cone Marshall Limited
10.2019 - 04.2022
- Assisted in developing and implementing compliance policies and procedures.
- Coordinated with internal and external stakeholders to ensure timely and accurate completion of compliance-related tasks
- Assisted in preparing and filing regulatory reports and disclosures
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Identified gaps in existing compliance processes and recommended updates.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Performed other duties as assigned by the Compliance Manager
Claims Consultant
IAG New Zealand
01.2019 - 10.2019
- Resolved complex, severe exposure claims using high service oriented file handling.
- Followed up with customers on unresolved issues.
- Investigated and assessed damage to property and motor vehicles and reviewed the damage estimates.
- Maintained suspicious claims database and prepared reports for supervisors.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Conducted full claim investigations and reported updates and legal actions.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
Customer Service Representative
Statistics New Zealand
08.2018 - 01.2019
- Communicated through phone and e-mails to collect information from Survey participants for Statistics New Zealand Surveys.
- Encouraged and gained commitment from the unwilling survey participants.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved and escalated queries in a timely manner.
Assistant Professor
Guru Nanak Dev University
05.2013 - 09.2017
- Taught Introductory and upper-level courses in English Literature and Applied Linguistics.
- Collaborated with admissions department on establishing prerequisites for undergraduate and graduate students.
- Built strong rapport with students through class discussions and academic advisement.
- Contributed to campus activities to promote positive university image.
- Created materials and exercises to illustrate application of course concepts.
- Proctored exams and provided remediation for learning improvement goals.
- Facilitated academic and community collaborations to increase number of community-engaged research proposal submissions to extramural funders.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
Education
M.Phil - Applied Linguistics
Guru Nanak Dev University
Amritsar, India05.2012
Master of Arts - English Language And Literature
Guru Nanak Dev University
Amritsar, India05.2008
Post Grad. Diploma in Teaching of English Language - English-as-a-Second-Language Education
English And Foreign Languages University
Hyderabad, India05.2011
Skills
- Succession Planning
- Diversity & Inclusion
- Data collection and Planning
- Written and Oral Communication
- Critical Thinking
- Compliance Reporting
- Customer Satisfaction
- Microsoft Excel
- Data Presentation Skills
- Compliance Risk Management
- Privacy and Confidentiality
- Salesforce Software
Timeline
Compliance Assistant
Cone Marshall Limited
10.2019 - 04.2022
Claims Consultant
IAG New Zealand
01.2019 - 10.2019
Customer Service Representative
Statistics New Zealand
08.2018 - 01.2019
Assistant Professor
Guru Nanak Dev University
05.2013 - 09.2017
M.Phil - Applied Linguistics
Guru Nanak Dev University
Master of Arts - English Language And Literature
Guru Nanak Dev University
Post Grad. Diploma in Teaching of English Language - English-as-a-Second-Language Education
English And Foreign Languages University
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