Dawa Zangmo
Balga,Australia
Summary
I am a highly driven individual with a master’s degree in human resource management and extensive experience in client-facing roles. To obtain a position in a reputable organisation where I can apply my cleaning expertise and strong work ethic to enhance the cleanliness and hygiene standards of the workplace. I aim to contribute positively to team goals while continuing to grow professionally within the cleaning industry. My commitment to excellence and customer satisfaction will help ensure that all cleaning tasks are performed efficiently and effectively.
Overview
2
2
years of professional experience
Work History
Fresh convenience team member
Woolworths
02.2023 - Current
- Restocked perishable products in refrigerated sections, ensuring optimal product presentation and availability
- Conducted regular quality and date checks on fresh items to maintain high standards
- Performed shop floor merchandising to create appealing product displays
- Addressed customer inquiries promptly and professionally, enhancing the shopping experience
- Assisted customers with product selections and provided information on fresh offerings
- Served customers at the deli counter during peak periods, demonstrating versatility in role
- Prepared and packaged deli items according to customer specifications and food safety standards
- Managed 'overs' (excess stock) efficiently to optimize shelf space and reduce waste
- Processed new deliveries of fresh products, ensuring timely restocking of shelves
- Handled a wide range of perishable items including dairy, meats, ready-to-go meals, and seafood
- Maintained proper rotation of stock to ensure freshness and minimize spoilage
- Replenished fresh produce, dairy, and meat sections during off-peak hours to minimize customer disruption
- Ensured all products were correctly priced and labeled for the following day's trade
- Adhered to food safety protocols and maintained a clean, organized work environment throughout the shift
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Commercial Cleaner
Millennium Services Group
11.2022 - 04.2023
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
Education
Master of Human Resource Management -
Edith Cowan University
12.2024
B.Sc. - Airline, Tourism, and Hospitality Management
Lovely Professional University
08-2020
Skills
- Client Relations
- Organizational Skills
- Ability to work independently
- Customer service
- Teamwork and collaboration
- Attention to detail
- Following instructions
- Cleaning
- Leadership qualities
- Workplace safety
- Computer skills
Languages
English
Bhutanese
Nepali
Hindi
Basic Korean
Basic Japanese
Timeline
Fresh convenience team member
Woolworths
02.2023 - Current
Commercial Cleaner
Millennium Services Group
11.2022 - 04.2023
Master of Human Resource Management -
Edith Cowan University
B.Sc. - Airline, Tourism, and Hospitality Management
Lovely Professional University
Similar Profiles
Ishreen KaurIshreen Kaur
Retail Worker at WOOLWORTHSRetail Worker at WOOLWORTHS
Kara JonesKara Jones
Online Personal Shopper at WoolworthsOnline Personal Shopper at Woolworths
Jack AdamcewiczJack Adamcewicz
Customer Service/Online Supervisor at WoolworthsCustomer Service/Online Supervisor at Woolworths