Dawa Jammu Sherpa
153 Ninian Park Rd
Summary
Dynamic and results-oriented professional with proven expertise in customer service and strong multitasking abilities honed at Lagoona Beach Resort. Excelled in maintaining high service standards and customer satisfaction through effective team collaboration and handling complaints. Skilled in upselling techniques and food running, significantly enhancing dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress
Lagoona Beach Resort
04.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Wait Staff Member
Hotel Raddison
05.2021 - 11.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Education
Bachelor In Hospitality Management - Hospitality Management
Gate Global Academy of Tourism And Hospitality
Kathmandu Nepal11.2024
Diploma Of Hospitality Management - Hospitality Management
Reliance Inetrnational College
Kathmandu Nepal04.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Handling complaints
- Menu recommendations
- Food running
- Upselling techniques
Languages
English
Professional Working
Timeline
Waitress
Lagoona Beach Resort
04.2023 - 04.2024
Wait Staff Member
Hotel Raddison
05.2021 - 11.2022
Bachelor In Hospitality Management - Hospitality Management
Gate Global Academy of Tourism And Hospitality
Diploma Of Hospitality Management - Hospitality Management
Reliance Inetrnational College
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