Dedicated professional with a bachelor's degree, a diploma, and a certificate, complemented by expertise gained through the Individual Support (Ageing and Disability) course and on-site internship. Equipped with both comprehensive theoretical knowledge and practical experience in the field. Understand, accept and respect different races, cultures and religious beliefs. Fluent in English, Cantonese, and Mandarin, with exceptional communication skills to patiently and effectively engage with diverse customers. Skilled at quickly understanding customer needs and delivering timely, effective solutions. Experienced in managing customer relations and collaborating efficiently with department manager and supervisor to address and resolve issues. Continuously committed to learning and excelling in dynamic environments.