DA WEI (David) CAO
Wyoming
Summary
Seasoned Bus Driver with background in safe and efficient transport of passengers. Known for punctuality, reliability, and keen understanding of local routes. Brings strong navigational skills along with ability to manage potential disturbances or emergencies calmly. Previous work has consistently received positive passenger feedback on safety, route knowledge and professionalism.
Overview
27
27
years of professional experience
1
1
Certification
Work History
English Teacher
Donghai Foreign Language School
Shandong
06.2013 - 08.2023
- Provided individualized instruction for struggling students.
- Planned and updated curricula and lesson plans to continuously improve subject coverage.
- Adapted teaching methods based on each student's unique needs and abilities.
- Provided feedback on written assignments submitted by students.
- Integrated current events into lessons to promote critical thinking among students.
Bus Driver
Shorelink
Kuring-gai
04.2010 - 07.2012
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Collected tickets or cash fares from passengers.
- Provided route, schedule and fare information to passengers.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Reported delays or accidents.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Greeted customers in a friendly manner when boarding the bus.
- Helped elderly and disabled passengers board and exit bus.
- Cleaned interior of buses regularly
- Provided courteous customer service while answering questions regarding routes and schedules.
- Verified that all passengers were seated before operating the bus.
Pest Control Technician
Rentokil Initial
Lidcombe
09.2002 - 01.2010
- Inspected facilities to determine infestation source and appropriate treatment.
- Met with at places of business to check on pest and rodent situations.
- Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
- Inspected storage facilities for signs of food contamination due to rodent or insect activity.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Utilized Integrated Pest Management strategies to minimize the environmental impact of pest control measures.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Educated clients on pests and methods of removal.
- Ensured that all pest control treatments were carried out in accordance with company policies and quality standards.
- Assessed the severity of pest infestations to determine the best course of action for eradication.
- Conducted thorough inspections of commercial properties to identify signs of pests and potential entry points.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Utilized personal protective equipment to ensure safety during pest control applications.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Applied pesticides and other control strategies to manage pests.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Provided detailed reports to clients detailing the services performed, findings, and recommendations for future prevention.
- Maintained accurate records of treatments applied, pests encountered, and customer interactions for regulatory compliance.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Worked independently to manage daily schedules and route planning efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bilingual Customer Service Representative
American Express
Sydney
02.1997 - 05.2002
- Managed incoming calls from credit and charge card members seeking assistance with their membership rewards programs, account inquiries, and charge disputes, etc.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Monitored daily performance metrics such as average handle time, first contact resolution rate, ensuring team goals were met.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to charge and credit cards.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate of Arts - Asia Pacific Marketing
Northern Sydney Institute of TAFE
Meadowbank 12-1996
Bachelor of Arts - English Language And Literature
East China Normal University
Shanghai China06-1989
Skills
- Dependable and trustworthy
- Strong safety history
- Passenger service and safety
- Transporting students
- Monitor passengers
- Bilingual communication
- Bus cleaning
- Schedule adherence
- Time management
- Two-way radio operation
- Interpersonal communication
- Commercial drivers license MR
Certification
- Driver Licence Class MR
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
English Teacher
Donghai Foreign Language School
06.2013 - 08.2023
Bus Driver
Shorelink
04.2010 - 07.2012
Pest Control Technician
Rentokil Initial
09.2002 - 01.2010
Bilingual Customer Service Representative
American Express
02.1997 - 05.2002
Associate of Arts - Asia Pacific Marketing
Northern Sydney Institute of TAFE
Bachelor of Arts - English Language And Literature
East China Normal University
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