Summary
Overview
Work History
Education
Skills
Referee
Referee
Referee
Timeline
Generic

Dawn Bowden

GRANGE,SA

Summary

I am a detail-oriented professional with a background in Insurance. I bring proven skills in problem-solving, organisation, and client satisfaction.

These core skills formed a strong foundation for my transition into the School Support Officer (SSO) role, enabling me to streamline operations, enhance
communication, and provide effective support to both students and staff.

My proven ability to improve efficiency while maintaining a focus on the needs of individuals ensures that I am well-equipped to contribute to a thriving and supportive school environment.

I am known for my adaptability and exceptional organisational abilities, which work hand in hand with my talent for resolving complex challenges through patience, empathy, and understanding.

I am dedicated to enhancing student and teacher experiences and I will do this through fostering strong and authentic relationships with staff, students and parents alike.

I am committed to ensuring a supportive and inclusive school community for all students. I will work to ensure that every student feels valued and empowered in their educational journey.

As a School Mentor I focus on academic and personal growth amongst the student populations. Strengths include the utilization of positive reinforcement teaching techniques, creation of interactive learning environments, and establishment of strong communication channels with parents and school staff.

Overview

19
19
years of professional experience

Work History

Defence School Mentor SSO2

Mawson Lakes School
Mawson Lakes, SA
10.2024 - Current
  • Support and assist young people from defence families to integrate into the school community, to facilitate a supportive educational environment for them.
  • Create a greater and ongoing awareness within the school community of the needs of young people from defence families.
  • Assist defence parents and students in becoming familiar with the school and its facilities and raise awareness of their unique needs within the school community.
  • Work with individuals, groups, and families to develop and implement programs to enable Defence students to feel welcome and included within the school community.
  • Run a weekly Kids' Club at school lunchtime.
  • Mentor students with absent parents

School Support Officer SSO1

Adelaide West Special Needs School
North Haven , SA
08.2024 - 10.2025
  • Provide learning, developmental and social behaviour support to students with additional needs.
    • Deliver personalised approaches to cater to each student’s unique needs
    • Assist in the implementation of individualised learning plans, working closely and collaboratively
    with teachers and other support staff to promote educational growth and positive social
    interactions.
    • Foster supportive and inclusive environment and integration among students.
    • Collaborate with teachers, therapists and families to monitor student progress and adapt support
    strategies to meet evolving needs, ensuring a holistic approach to each student’s needs.
    • Maintain a strong focus on creating a safe and nurturing environment where students with diverse
    needs can thrive academically, socially and emotionally

School Support Officer SSO1

Seaton Park Primary
Seaton, SA
10.2024 - 04.2025
  • Supervised student activities during lunch breaks or recess periods.
  • Monitored and evaluated performance of school students.
  • delivering curriculum to children in small groups or to individuals under the direction of the teacher or director
  • performing administrative duties and records management
  • organising and preparing materials and resources for activities, and organising activities within the safety guidelines under the direction of the teacher
  • discussing program implementation and evaluation with the teacher
  • helping organise special events and children's work displays.
  • Assist in the implementation of individualised learning plans, working closely and collaboratively with teachers and other support staff to promote educational growth and positive social interactions. • Foster supportive and inclusive environment and integration among students. • Collaborate with teachers, therapists and families to monitor student progress and adapt support strategies to meet evolving needs, ensuring a holistic approach to each student’s needs.

VOLUNTEER | YEARS ONE AND FIVE

GRANGE PRIMARY SCHOOL
GRANGE, SA
08.2024 - 10.2024
  • Deliver targeted curriculum support to small groups or individual students, following the
    teacher’s direction, to reinforce key concepts and to help students achieve their learning goals.
    • Organise and prepare materials and resources for various classroom activities, ensuring that
    resources align with the curriculum and are ready for smooth and efficient lesson deliver.
    • Assisting with organising and setting up work displays, showcasing student achievements and
    enhancing the classroom environment to foster a sense of pride and motivation amongst the
    students.
    • Providing one-on-one support for students who require additional assistance, adapting strategies
    to mee the unique learning needs of individuals.
    • Monitoring student progress and feeding back observations to the teacher to help inform future
    lesson planning.
    • Supporting behaviour management by reinforcing positive behaviours and assisting with conflict
    resolution.
    LIAISON OFFICER
    AUSTBROKERS TERRACE - ADELAIDE
    FEBRUA

LIAISON OFFICER

AUSTBROKERS TERRACE - ADELAIDE
MILE END, SA
02.2024 - 07.2024
  • Assist with schedule amendments/endorsements.
    • Supported administrative duties for Brokers.
    • Maintain Debtors.
    • Meet employers' and client’s compliance requirements

BROKER ASSISTANT

BUSINESS INSURANCE SERVICES PTY LTD – ADELAIDE
ST PETERS, SA
07.2023 - 01.2024
  • Claims management.
    • Process Builders Warranty Insurance.
    • Maintain Debtors.
    • Assist with schedule amendments/endorsements.
    • Supported administrative duties for Brokers

INTERNAL CLAIMS ADJUSTER

CRAWFORDS (ADELAIDE)
ADELAIDE, SA
03.2022 - 05.2023
  • Responsible for evaluating insurance claims on behalf of insurance companies to determine who
    is liable.
    • Examine claim forms, policies, and endorsements to determine coverage.
    • Investigating claims by obtaining official reports.
    • Set loss reserves and update when changes in circumstances become apparent.
    • Prepared reports by collecting and summarising information required by clients.
    • Settled claims after determining insurance carriers’ liability.
    • Maintained expected caseload, clients’ services and KPI’s.
    • Meet employers' and client’s compliance requirements.
    • Supported administrative duties for various Crawfords branches.

CUSTOMER VALUE SPECIALIST

SUNCORP INSURANCE
ADELAIDE, SA
04.2015 - 01.2017
  • Manage high-volume customer inquiries.
    • Deal with customer complaints.
    • Take payments and make amendments to policies.
    • Ensure the customer understands the full value of their insurance product.
    • Manage KPIs efficiently.
    • Maintaining customer relationships enhances customer experience and business outcomes.
    • Provided recommendations of the most suitable products based on the customer's needs.

Sales Representative Team Leader

DIRECT LINE INSURANCE
GLASGOW, SCOTLAND
01.2007 - 06.2013
  • Inbound sales in a call center environment, answering incoming calls and assisting customers in
    their inquiries.
    • Cross-selling to existing customers in motor insurance to green flag breakdown cover.
    • Create further interest in the company’s services by cross-selling.
    • Provide a high level of personalized customer service.
    • Training new staff with products, database use, and sales techniques.
    • Arrange the dispatch of product information kits or brochures to interested parties

CLAIMS CONSULTANT

ELDERS INSURANCE ADELAIDE
ADELAIDE, SA
07.2007 - 01.2013
  • Managed a portfolio of between 300 – 600 property damage claims, depending on business
    needs.
    • Management of claims during catastrophic events nationwide.
    • Developing and maintaining relationships with customers, agents, and service providers.
    • Ability to use complex problem-solving and resolution strategies to meet business outcomes.
    • Extensive policy knowledge and application.
    • Clerical duties including faxing, filling, and liaising with other departments.

Education

CERTIFICATE - Strategies For Managing Abuse Related Trauma

SMART TRAINING
ONLINE
04-2025

CERTIFICATE - HLTAID009 Provide Cardiopulmonary Resuscitation

FIRST AID PRO
Adelaide, SA
03-2025

CERTIFICATE - HLTAID010 Provide Basic Emergency Life Support

FIRST AID PRO
Adelaide, SA
03-2025

CERTIFICATE - HLTAID011 Provide First Aid

FIRST AID PRO
Adelaide, SA
03-2025

CERTIFICATE - HLTAID012 Provide First Aid in An Education And Ca

FIRST AID PRO
Adelaide, SA
03-2025

Compliance Certificate - Introduction To Insurance Law

ANZIF
AUSTRALIA
01-2008

Some College (No Degree) - Banking and Finance

JAMES WATT COLLEGE
GREENOCK SCOTLAND

Compliance Certificate - General Insurance Code of Practice

ANZIF
AUSTRALIA

Compliance Certificate - Special Risks

ANZIF
AUSTRALIA

Skills

  • First aid response
  • Program development
  • Student support
  • Behaviour management
  • Creativity and innovation
  • Confidentiality
  • Active learning
  • Peer support
  • Group facilitation
  • Professional development
  • Time management abilities
  • Professionalism
  • Student registration
  • Collaborative teamwork
  • Decision-making
  • Time management
  • Conflict mediation
  • Reliability
  • Multi-tasking
  • Medication administration

Referee

  • TAMMY LAMBDEN
  • Principal Mawson Lakes School
  • Email: tammy.lambden895@schools.sa.edu.au
  • Mobile: 0409 407 798.

Referee

  • ESTHER WILLIAMS
  • Deputy Principal, Seaton Park Primary School
  • Email: esther.williams496@schools.sa.edu.au
  • Mobile:0405559875

Referee

  • NATHAN BAILEY
  • Teacher, Seaton Park Primary School
  • Email: nathan.bailey88@schools.sa.edu.au
  • Mobile: 0466654682

Timeline

Defence School Mentor SSO2

Mawson Lakes School
10.2024 - Current

School Support Officer SSO1

Seaton Park Primary
10.2024 - 04.2025

School Support Officer SSO1

Adelaide West Special Needs School
08.2024 - 10.2025

VOLUNTEER | YEARS ONE AND FIVE

GRANGE PRIMARY SCHOOL
08.2024 - 10.2024

LIAISON OFFICER

AUSTBROKERS TERRACE - ADELAIDE
02.2024 - 07.2024

BROKER ASSISTANT

BUSINESS INSURANCE SERVICES PTY LTD – ADELAIDE
07.2023 - 01.2024

INTERNAL CLAIMS ADJUSTER

CRAWFORDS (ADELAIDE)
03.2022 - 05.2023

CUSTOMER VALUE SPECIALIST

SUNCORP INSURANCE
04.2015 - 01.2017

CLAIMS CONSULTANT

ELDERS INSURANCE ADELAIDE
07.2007 - 01.2013

Sales Representative Team Leader

DIRECT LINE INSURANCE
01.2007 - 06.2013

CERTIFICATE - Strategies For Managing Abuse Related Trauma

SMART TRAINING

CERTIFICATE - HLTAID009 Provide Cardiopulmonary Resuscitation

FIRST AID PRO

CERTIFICATE - HLTAID010 Provide Basic Emergency Life Support

FIRST AID PRO

CERTIFICATE - HLTAID011 Provide First Aid

FIRST AID PRO

CERTIFICATE - HLTAID012 Provide First Aid in An Education And Ca

FIRST AID PRO

Compliance Certificate - Introduction To Insurance Law

ANZIF

Some College (No Degree) - Banking and Finance

JAMES WATT COLLEGE

Compliance Certificate - General Insurance Code of Practice

ANZIF

Compliance Certificate - Special Risks

ANZIF

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Dawn Bowden