Dawn McCorkell
Frankston,VIC
Summary
Competent administrator bringing 8 years of experience. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognised previously for effective leadership with consistent achievement of objectives as well as assisting in the testing and development of new software prior to its national release.
My strong verbal and written communication skills, organised nature and proactive approach to solving problems and managing conflict have made me stand out in my previous roles and I believe these qualities make me an excellent candidate for the NDIS Finance and Administration role.
Overview
24
24
years of professional experience
Work History
Membership Administrator
Fernwood Fitness HQ
04.2015 - 08.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Identified and contacted customers with overdue accounts to address payment status
- Developed strong relationships with customers to foster timely payments and account resolution
- Negotiated payment plans with customers to prevent accounts from entering collections
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Worked with customers to create debt repayment plan based on current financial condition
- Processed debtor payments and updated accounts to reflect new balance
- Documented customer payment interactions and account statuses for future reference.
Receptionist
Fernwood St Kilda
01.2013 - 04.2015
- Customer Service, Membership administration, Organising staff wages, Member retention, Organising visual artwork, Assisting with social media updates, Keeping reception area clean and neat to give visitors positive first impression.
Store Manager
Urban Attitude
06.2008 - 01.2013
- Customer service and assistance, Data Entry, Visual Merchandising, Administration duties, Leading the team to reach targets, Handling daily takings, Opening and securing of premises, Stock inventory, Assisting with marketing and advertisement strategy
Retail Assistant
Unique Boutique/ Corner Closet
02.2008 - 06.2008
- Daily opening and securing of premises, Assisting with customer purchases and queries, Handling of daily takings and bookkeeping, Maintenance and upkeep of premises.
Retail Assistant
Stooge Clothing
11.2007 - 03.2008
- Customer service, Handling daily takings and book-keeping, Opening and securing of premises, Stock inventory and maintenance of brand-merchandising standards
Hair Stylist
Georges Essential Hairdressing
01.2002 - 09.2005
- Meet and greet of clients, Answering telephone calls and booking appointments, Consultation and execution of client requests, General maintenance and upkeep of the salon, Handling of daily takings
Retail Assistant
VG Henderson LTD
12.1999 - 01.2002
- Assisting customers with questions and product selection, Daily maintenance of product inventory levels and according stock replenishment, General housekeeping and maintenance of premises, Handling of daily takings
Education
GCSEs -
Belfast High School
A levels (Year 12 equivalent) -
Belfast Institute of Further and Higher Education
Cert IV Retail Management
Cert III & IV Fitness
Skills
- Customer Care
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Client Relationships
- Understanding Customer Needs
- Past Due Account Management
- Payment Verification
- Preparing Spreadsheets
- Customer Data Confidentiality
- Billing Adjustments and Refunds
- Administrative and Office Support
- Membership Retention
- Document and Records Management
Timeline
Membership Administrator
Fernwood Fitness HQ
04.2015 - 08.2023
Receptionist
Fernwood St Kilda
01.2013 - 04.2015
Store Manager
Urban Attitude
06.2008 - 01.2013
Retail Assistant
Unique Boutique/ Corner Closet
02.2008 - 06.2008
Retail Assistant
Stooge Clothing
11.2007 - 03.2008
Hair Stylist
Georges Essential Hairdressing
01.2002 - 09.2005
Retail Assistant
VG Henderson LTD
12.1999 - 01.2002
GCSEs -
Belfast High School
A levels (Year 12 equivalent) -
Belfast Institute of Further and Higher Education
Cert IV Retail Management
Cert III & IV Fitness
Similar Profiles
Caroline SmithCaroline Smith
Systems & IT Coordinator at Fernwood Fitness HQSystems & IT Coordinator at Fernwood Fitness HQ
Deborah BosleyDeborah Bosley
Deborah Bosley Fitness Owner/ Contractor at Fernwood fitness/ blue fit / world gym chullora / engadine health / fernwood central coastDeborah Bosley Fitness Owner/ Contractor at Fernwood fitness/ blue fit / world gym chullora / engadine health / fernwood central coast
Aletta BrandAletta Brand
Group Fitness Instructor at Fernwood FitnessGroup Fitness Instructor at Fernwood Fitness
Debbie JacksonDebbie Jackson
Primary school Kitchen at Mahogany risePrimary school Kitchen at Mahogany rise
Olivia GroeneveldOlivia Groeneveld
Starlight Volunteer at The Starlight FoundationStarlight Volunteer at The Starlight Foundation