Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
Dawn Payne

Dawn Payne

Bridgeman Downs,Qld

Summary

I consider myself to be a loyal and efficient person, and am fully committed to the tasks and projects I undertake. I am aware of the importance of attention to detail and checking important documentation. I am able to work alone and as part of a team. I have excellent communication skills and am able to priorities my work load and time management skills effectively. One of my first solo projects was to set up a new Airline base; my position at that time was varied and challenging. I very much enjoyed working in a customer focused environment and aimed to resolve problems I was presented with. Whilst continuously being aware of time scales involved and the need to sustain and promote the reputation of the company.

Overview

34
34
years of professional experience

Work History

Dental Assistant and Sterilisation

Dentarana
01.2016 - Current
  • Prepares treatment room for patient by following prescribed procedures and protocols
  • Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient
  • Provides materials by selecting, mixing, and placing materials on instruments and in the patient mouth
  • Help dentist manage dental medical emergencies by maintaining CPR certification, emergency drug and oxygen supply
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations
  • Contributes to team effort by accomplishing related results as needed
  • Dental Reception working at front desk, assisting clients in person or on the phone, this requires an outgoing personality, strong organization abilities, data entry and book keeping skills
  • Meet and greet patients answer any questions they may have and provide relevant paper work
  • Take care of any scheduling for the patients next dental visit and handle any billing concerns.

Senior Customer Service Manager/Cabin Crew Manager/Base Manager/Trainer

Viking Airlines
01.2000 - 01.2012
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Lead a team of 500 cabin crew in Sweden, UK and Greece
  • Coached and managed crew performance
  • Effective liaison between customers and internal departments
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Accompanied aircraft as a member of the flight crew in order to monitor and improve
  • Trained operations staff
  • Ensured that all crew members were fully qualified.

Operations

Air Cordial
01.2000 - 01.2002
  • Adhered to all confidentiality requirements at all times
  • Promptly responded to all enquiries and requests from prospective clients
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service
  • Strong leader of customer support staff
  • Trained and coached flight crew.

Senior Crew Member

Air Scandic
01.1994 - 01.2000
  • Worked within flight operations to maintain safety with efficient procedures
  • Utilised standard operating procedures with effective crew resource management
  • Ensured that passenger's needs and expectations were met throughout the flight
  • Complied with customs immigration laws on international trips.

Cabin Crew

Emerald Airlines
01.1990 - 01.1994
  • Accompanied aircraft as a member of flight crew
  • Complied with customs and immigration laws
  • Liaised with flight deck of potentially hazardous conditions.

Education

Skills

  • Set up training department with all aspects of crew training
  • Wesley Medical and terminology course
  • Strong communication skills
  • Adaptable, resourceful and organized
  • Outstanding customer service skills
  • Self motivated ,team/independent worker
  • NVQ Health Care

References

Upon Request

Hobbies and Interests

Volunteer work for Hobart City Mission.

Timeline

Dental Assistant and Sterilisation

Dentarana
01.2016 - Current

Senior Customer Service Manager/Cabin Crew Manager/Base Manager/Trainer

Viking Airlines
01.2000 - 01.2012

Operations

Air Cordial
01.2000 - 01.2002

Senior Crew Member

Air Scandic
01.1994 - 01.2000

Cabin Crew

Emerald Airlines
01.1990 - 01.1994

Dawn Payne