Summary
Overview
Work History
Education
Skills
Websites
References
References
Timeline
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Dawn Toohey

Sydney,NSW

Summary

Results-oriented team leader with proven expertise in coordinating and administering business support functions. Demonstrated ability to manage multiple projects in fast-paced environments while maintaining exceptional attention to detail. Strong leadership, planning, and problem-solving skills developed over several years in the field. Committed to delivering excellence and achieving organizational goals.

Overview

19
19
years of professional experience

Work History

Specialist Talent Acquisition

BHP
10.2019 - 07.2025
  • Sourcing Candidates: Utilize various channels, such as job boards, social media, and professional networks, to identify potential candidates.
  • Screening and Interviewing: Conduct initial screenings and interviews to assess candidates' qualifications and fit for the organization.
  • Collaboration with Hiring Managers: Work closely with hiring managers to understand their staffing needs, and develop job descriptions that accurately reflect the requirements of the roles.
  • Managing the Recruitment Process: Oversee the entire recruitment process, from posting job openings, to negotiating offers, and onboarding new hires.
  • Building Talent Pipelines: Develop and maintain relationships with potential candidates and past applicants to create a strong talent pipeline for future hiring needs.
  • Employer Branding: Collaborate with marketing teams to promote the company’s culture and values, ensuring a consistent employer brand message across all recruitment efforts.
  • Data Analysis: Track and analyze recruitment metrics to evaluate the effectiveness of hiring strategies and make data-driven improvements.

Specialist Growth Readiness

BHP
10.2019 - 07.2025
  • Manage and monitor enabling activities to ensure the delivery of on-time deployment growth.
  • Establish, validate, and maintain deployment master schedules to capture key deliverable activities and milestones, including supporting process documentation.
  • Coordinate and maintain action plans supporting growth readiness activities for individual deployments.
  • Identify opportunities for improved performance by applying an understanding of operational drivers and requirements.
  • Undertake safety field leadership, influencing operational outcomes and potential risks.

Resource Deployment Coordinator – Fixed Planning

BHP
10.2019 - 07.2025
  • Develop, optimize, and manage legal and safe rosters for the OS deployment workforce.
  • Manage team leave, training, rotations, and workforce resource movements into deployment planning and execution.
  • Participate in roster effectiveness reviews and improvement activities.
  • Ensure accommodation forecasting is optimized to a high level and managed accordingly.
  • Takes action to build team effectiveness. Encourages open and effective communication within the team, and collaborates with other teams (both internal and external) to achieve business results.
  • Identification and communication of critical issues arising from the logistics plan.
  • Data validation and attention to detail ensure that wastage is kept to a minimum.
  • Ensure conformance with the BHP Billiton Group Level Documents, the Code of Conduct, and relevant statutory obligations.
  • Demonstrate an overriding commitment to health, safety, environmental responsibility, and sustainable development.
  • Carry out responsibilities in a safe and efficient manner, ensuring compliance with BHP standards and processes.

Lead Coordinator for New Deployments / Onboarding Coordinator

BHP
10.2019 - 07.2025
  • Leadership of the onboarding team, ensuring a positive onboarding experience so that bulk new starters (between 30 and 100 per week) are operationally ready for their commencement on-site, including welcome communications, key employment information, PPE fulfillment, and general queries.
  • Training and mentoring of new staff to ensure they are set up for success, ongoing performance monitoring against KPIs, and conducting quarterly performance reviews.
  • Stepping up for my superintendent, onboarding while on leave, and attending key meetings with stakeholders as a delegate when required.
  • Project and plan workload among team members, ensuring fair application, balancing of skills across the team, and variety of work.
  • Maintaining strong stakeholder relationships across varied functions to ensure onboarding deliverables are met, including Talent Acquisition, project and execution teams, Training, and Workforce Ready (GAS HR), ensuring collaboration and understanding of their expectations.
  • Monitor site readiness schedule and core onboarding activities to ensure that team KPIs and deadlines are met, and risks are escalated, contributing to the successful deployment of resources.
  • Constantly adapting to change in an evolving team, with a focus on ongoing business improvement and efficiencies, to ensure a sustainable service is provided to stakeholders.
  • Successfully implement and coach the team on new procedures, such as home delivery for PPE.
  • Provide key input into the design, development, and testing of robotic automation for PPE ordering, which will result in automated processing of PPE orders and a reduction of 1 FTE.
  • Key liaison with external suppliers to ensure PPE on-time delivery, raising issues with stock on hand or ECat performance, constantly monitoring vendor performance, and implementing process improvements, as well as conducting reviews of the current stock offering to ensure it meets legislative and site standards, and providing recommendations for improvement.
  • Proactive and flexible attitude, with the ability to solve problems and lead others in consistently changing environments.
  • Create and maintain process documents, such as Quick Reference Guides, to ensure consistent application of the process.
  • Proven high attention to detail and data during initiatives, including the clean-up of historic data for EOS dashboards and alerts.
  • Comprehensive knowledge of various systems, including 1SAP, Employee Onboarding Solutions (EOS - bespoke BHP system), SAM, SMS Message Net, Cisco Jabber, and troubleshooting with stakeholders on any issues.
  • EOS Champion for the Onboarding Team, contributing to the working group for the implementation and improvement of EOS.

Officer Onboarding

Wisely Group
07.2019 - 10.2019
  • Company Overview: Contracting to BHP
  • Manage and coordinate onboarding activities for between 30 and 50 new starters per week.
  • Monitor all supporting processes, and identify, troubleshoot, and resolve upstream and downstream risks and issues relating to site readiness or employee experience.
  • Participate in and contribute to routine Operational Readiness activities. Highlight and escalate quickly where there is a risk to site readiness.
  • Arrange personal protective equipment, ensuring it meets role and site requirements.
  • Work closely with training and resource deployment teams to ensure that training and accommodation are booked and communicated to new starters within agreed timeframes.
  • Identify and request site access exemptions where required, and coordinate actions to resolve access issues, ensuring deployment leads are informed.
  • Identify and develop collaborative and inclusive relationships with internal and external stakeholders.

Catering Administration Manager / FM Administration Assistant / Relief Assistant Manager

ISS Facility Services
02.2017 - 06.2019
  • Company Overview: Buffel Park Village and BMA ISS FM Contracts.
  • Experienced in people management, with the ability to inspire and develop a strong team culture, leading to the contribution of the current milestone of 700 days RI-free at Buffel Park Village.
  • Proactive and flexible attitude, with the ability to solve problems and lead others in consistently changing environments.
  • Engage with stakeholders to understand their needs, and manage expectations.
  • Stock control and supply management.
  • Build, maintain, and update employee roster schedules.
  • Arrange leave coverage when full-time employees are on annual leave.
  • Supervising chefs, dining room, tavern, and café employees.
  • Organizing quotes for BMA clients and trades on the BMA FM contract.
  • Work with the Head Chef and Managers to implement new menus.
  • Coordinate the arrival of capital equipment on the BMA FM Contract.
  • Managing all invoicing for three departments at Buffel Park Village.
  • Scheduled Strip and Seal program for 1,450 rooms at Buffel Park Village.
  • Soft landing for new staff – including inductions and the onboarding process.
  • Entering TTTs, Hazards, PTOs, and CCOs into the BMA Field Leadership system (Fiori).
  • Conduct PTOs and CCOs with staff and fellow management.
  • Room optimization for Buffel Park, in conjunction with fellow accommodation management.
  • Daily use of the SAMS accommodation system.
  • Front Office Management relief, when required.
  • All administration for the Catering Department.

Senior Recruitment Specialist

IPA Recruitment Perth
09.2014 - 11.2015
  • Interview people looking for work, and record relevant personal and work details appropriate positions to match them.
  • Receive and record job vacancy information from employers.
  • Organise advertising, interviewing and selection processes for recruitment campaigns.
  • Interview job seekers and prepare shortlists of candidates for referral to prospective employers.
  • Check references and suitability of applicants before referring to employers.
  • Prepare resumes and correspondence for suitable applicants to forward to employers.
  • Assist with sales and marketing duties designed to increase the client base, including visiting employers to assess working conditions and discuss consultancy services and fees.
  • Prepare job descriptions and letters of appointment.
  • Manage payroll for 200 employees and weekly invoicing.
  • Arranging pre-employment medicals.

Senior Recruitment Manager

PLUS 8
02.2013 - 09.2014
  • Interview people looking for work and record relevant personal and work details appropriate positions to match them.
  • Receive and record job vacancy information from employers.
  • Organise advertising, interviewing and selection processes for recruitment campaigns.
  • Interview job seekers and prepare shortlists of candidates for referral to prospective employers, check references and suitability of applicants before referring to employers and arrange pre-employment medicals.
  • Prepare resumes and correspondence for suitable applicants to forward to employers.
  • Assist with sales and marketing duties designed to increase the client base, including visiting employers to assess working conditions and discuss consultancy services and fees.
  • Prepare job descriptions and letters of appointment.
  • Manage payroll for 200 employees and manage weekly invoicing.

Assistant Branch Manager - Karratha Branch

Thrifty Car Rental
02.2012 - 01.2013
  • Liaising with dealerships over the delivery of new vehicles, warranty repairs and recalls for existing vehicles.
  • Forecasting fleet utilisation for the coming days/weeks/months and preparing and defleeting of vehicles to meet this demand.
  • Managing scheduled vehicle servicing and mechanical repairs for 1200 vehicles.
  • Oversee quoting, allocating, repairing and payment of vehicles that have been involved in accidents.
  • Manage pricing and close out requests to ensure the company hits utilisation KPI’s.
  • Manage supplier orders and authorisation of payments.
  • Control fleet data input in rental computer system.
  • Managed staff rostering and payroll for 20 employees.

Assistant Human Resources Manager

ISS Facility Services
04.2009 - 01.2012
  • Determine staffing numbers, skills and needs to meet the organisation's objectives.
  • Analyse the skills and qualities required for each particular job and develop job descriptions and duty statements.
  • Advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments.
  • Maintain the personal records of employees on matters such as wages, superannuation, leave and training, and prepare associated management reports.
  • Plan and conduct staff training.
  • Use a number of management information systems to record, maintain, plan and manage the organisation's human resources.
  • Leading pre-employment Indigenous programs.
  • Provide advice and information to management and employees on human resource policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programmes.
  • Assist employees with work matters, career development, personal problems and industrial matters.
  • Organise employee welfare services such as health and wellbeing programmes, first aid and fire warden training, superannuation and social activities.
  • Take part in enterprise bargaining talks where employees, management and unions discuss the development of specific work arrangements and conditions (pay and hours of work, for example).
  • Implement organisational changes (such as those following from industrial relations legislation, revised job classification structures or technological changes).
  • Strategic management planning.

Rental Sales Assistant

Thrifty Car Rental
09.2007 - 05.2008
  • Receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates charged.
  • Book customers by entering details such as the type of car, rental period and planned journey into a computer or onto the appropriate form.
  • Check customers' identification and drivers’ licences, draw up rental contracts and process payments using a computer system.
  • Arrange for cars to be ready for customers at the rental office or delivered to their hotels or places of business.
  • Explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary.
  • Check returned cars to log kilometers travelled and for any damage, enter details into a computer and present final accounts to customers.
  • Receive payment and return customers' prepayments.
  • Note any car problems encountered by customers and follow up with appropriate action.
  • Process overdue vehicles and collect additional payment.
  • Arrange for cars to be cleaned and refueled, ready for the next customer.

Assistant Front Office Manager

Karratha International Hotel
09.2006 - 08.2007
  • Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email.
  • Allocation of Rooms for guests.
  • Liaise with transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests.
  • Inform guests of the hotel/motel's services and facilities, policies and procedures.
  • Make reservations for sightseeing tours, restaurants, the cinema and live entertainment.
  • Deal with enquiries and requests from guests.
  • Finalise guests' bills and issue receipts upon payment.
  • Arrange accommodation for guests travelling to other destinations.
  • Perform cashier duties and exchange foreign currency.
  • Follow in-house procedures to help ensure the security of guests and employees.
  • Perform general secretarial duties, such as preparing correspondence and attending to a switchboard.
  • Organised weekly rosters for 10 staff members.
  • Any other duties as requested by Hotel Manager.

Education

QLD RSA Certificate -

Club Australia
01.2016

Certificate II and III - Business Administration

Spencer Institute of Tafe
01.2001

Skills

  • Team Player
  • Recruitment process management
  • Talent pipeline development
  • Candidate sourcing
  • Problem Solving
  • Communication
  • Planning and Organising
  • System Knowledge
  • Problem solving
  • Time management
  • Communication skills
  • Attention to detail
  • Knowledge sharing
  • Continuous improvement
  • Self motivation
  • Organizational skills
  • Multitasking capacity

References

  • Wanda Hallinan, Manager Asset Management BHP Operations Services, 0409 243 172
  • Rachel Hamer, Principal Growth Readiness BHP Operations Services, 0411 133 670
  • Danika Burns, Manager Growth Readiness BHP Operations Services, 0403 335 064

References

References available upon request.

Timeline

Specialist Talent Acquisition

BHP
10.2019 - 07.2025

Specialist Growth Readiness

BHP
10.2019 - 07.2025

Resource Deployment Coordinator – Fixed Planning

BHP
10.2019 - 07.2025

Lead Coordinator for New Deployments / Onboarding Coordinator

BHP
10.2019 - 07.2025

Officer Onboarding

Wisely Group
07.2019 - 10.2019

Catering Administration Manager / FM Administration Assistant / Relief Assistant Manager

ISS Facility Services
02.2017 - 06.2019

Senior Recruitment Specialist

IPA Recruitment Perth
09.2014 - 11.2015

Senior Recruitment Manager

PLUS 8
02.2013 - 09.2014

Assistant Branch Manager - Karratha Branch

Thrifty Car Rental
02.2012 - 01.2013

Assistant Human Resources Manager

ISS Facility Services
04.2009 - 01.2012

Rental Sales Assistant

Thrifty Car Rental
09.2007 - 05.2008

Assistant Front Office Manager

Karratha International Hotel
09.2006 - 08.2007

QLD RSA Certificate -

Club Australia

Certificate II and III - Business Administration

Spencer Institute of Tafe

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Dawn Toohey