Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Gwyneth Pinto

Facility Management
St. Albans,Vic

Summary

As an organized and dependable candidate successful at managing multiple priorities with a positive attitude. with a willingness to take on added responsibilities to meet team goals who is an experienced customer service officer , purchasing officer & coordinator with a demonstrated history of working in the facilities department in a busy healthcare organization, aged care & also in the building maintenance , I am seeking a higher position in a management role, to further my career.

Overview

28
28
years of professional experience
1
1
Language

Work History

Customer Service Representative

AG Coombs Servicing
03.2022 - Current
  • Creating service calls for reactive maintenance for techs & also for sub contractors
  • Raising Purchase orders for techs & subcontractors
  • Scheduling technicians to carry out reactive & preventative maintenance to various clients nationally
  • Answering client queries via phone & email
  • Coordinating site attendance with the clients
  • Arranging access for the technicians to attend site for preventative maintenance
  • General administration - inbox management
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Facilities Coordinator

Focused Facilities Management
03.2021 - 03.2022
  • Creating service calls for reactive maintenance for techs & also for sub contractors
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Collaborated with other departments to foster efficient use of facility space and resources.
  • Assisted with meetings and conference room reservations.
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
  • Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Ordered, maintained and distributed supplies and inventory.
  • Prepared reports and schedules with accuracy.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Scheduling technicians to carry out reactive & preventative maintenance
  • Answering client queries via phone & email
  • Coordinating site attendance with the subcontractors
  • Arranging access for the technicians to attend site for preventative maintenance
  • Assisting with meeting room setups
  • Assisting in house handyman with repairs
  • Arranging contractors to attend site for Reactive & preventative maintenance

Service Coordinator

Spotless Facilities Maintenance
02.2021 - 03.2021
  • Creating service calls for reactive maintenance asn assigning it to the techs
  • Scheduling technicians to carry out reactive & preventative maintenance
  • Answering client queries via phone & email
  • Raised purchase orders for tech to order parts.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

Facilities Admin Officer

VicRoads, Covid
02.2020 - 02.2021
  • Coordinating with the sites on what quantity of PPE they require
  • Tracking the costs
  • Liaising with the suppliers on the delivery of PPE stock to the store
  • Booking couriers to pick up & deliver PPE to various sites
  • Raising PO’s for the PPE required
  • Processing invoices for PPE procured
  • Assisting sites with the supply & set up of the automatic hand sanitiser units for use
  • Preparing detailed reports for the quantity of signage required for the return to work of staff.

Facilities Officer

VicRoads
02.2020 - 02.2021
  • In charge of Purchasing & Finance
  • Managing purchasing officer duties - such as receiving & dispatching goods & services
  • Liaising with the Purchasing team regarding creating purchase orders, contracts etc.,
  • Raising Purchase orders for the team
  • Processing Invoices for payment
  • Liaising with the Accounts department to clear invoices in a timely manner
  • Liaising with contractor Accounts teams to query invoices
  • Financial Reporting - such as accruals - preparation of the accruals for the end of the financial year.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Workplace transformation Officer

Department of Transport
02.2020 - 05.2020
  • Data gathering - travel to sites to gather data for the team as required
  • Preparation of powerpoint presentations of the information collected
  • Creating Spreadsheets of the data gathered
  • Assisting with Procurement inquiries for the team
  • Assisting with inquiries regarding the movement & relocation of teams within the organization via phone, email or in person.
  • Excellent communication skills, both verbal and written.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Facilities Minor Projects Coordinator/Facilities Admin Officer

VicRoads
03.2019 - 02.2020
  • Admin & Project coordinating Activities:
  • Assessing minor projects, managing the timeline , adhering to the budget set out for the project, and ensuring the completion is as required
  • Coordinating work with the departments , sites & contractors , & ensuring the completion of the project is on time
  • Liaising with contractors regarding, quotes, invoices & delivery of service
  • General receptionist duties include taking calls, greeting and directing visitors & other departmental staff
  • Tracking costs for repairs
  • Ensuring stakeholders are notified about the status of the project
  • Drafting communication to be sent out regarding the project
  • Maintaining the budget set out by the department
  • Drafting Business letters & memos
  • Organising Team meetings, room bookings & minute taking
  • Implementing procedures to assist the helpdesk team work more efficiently
  • Handling Car parking issues (ie
  • Issuing permits, assigning rideshare & tandem parking spots etc.,)
  • Answering phone & email inquiries regarding work or maintenance requested
  • Liaising with suppliers to obtain quotes for parts required
  • Responsible for assigning maintenance requests to the appropriate tradesperson
  • Conversion of the work requests logged by the sites to work orders
  • Responsible for logging maintenance requests (using the Corrigo)
  • Communicating with the site & department staff regarding the status of the work requested
  • Maintaining the electronic filing system
  • Creating & implementing new procedures to improve the efficiency of the facilities team.

Admin/Purchasing Officer

Epworth Healthcare
07.2011 - 03.2019
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Wrote standard operating procedures for department.
  • Sourced vendors, built relationships, and negotiated prices.
  • Adjusted procedures to maximize department effectiveness.
  • Used TechnologyOne to authorize and monitor purchase orders and consumables.
  • Generated reports, documents and analysis in TechnologyOne for senior management review and approval.

Admin, General receptionist

Epworth Healthcare
11.2009 - 07.2011
  • Duties include taking calls, greeting and directing visitors & other departmental staff
  • Managing the call center (Answering calls & assisting as required)
  • Responsible for logging maintenance requests & assigning them to the appropriate tradesperson(using the Technology One job logging system)
  • Assisting Ward staff to log work requests
  • Handling internal & outgoing mail
  • Conversion of work requests logged by the wards to work orders
  • Communicating to the ward staff regarding the status of the work requested
  • Coordinating works with the wards & contractors
  • Liaising with suppliers regarding products, quotes, invoices & deliveries
  • Contacting Suppliers either via email, or phone to get quotes
  • Liaising with the Accounts department to clear invoices in a timely manner
  • Raising a Purchase order using Technology One
  • Receipting goods delivered into the system
  • Receipting invoices & forwarding for payment,
  • Amending the prices of the Purchase orders
  • Processing invoices for payment
  • Manage inward / outward delivery of couriers and mails
  • Manage OH&S wear
  • Maintaining information related to packages/courier, faxes, invoices
  • Control office Stationery
  • Drafting Business letters & memos
  • Organizing meeting rooms
  • Maintaining the electronic filing system
  • Coding of invoices for payment
  • Liaising with suppliers regarding products, quotes, invoices & deliveries
  • Liaising with the Accounts dept
  • To clear invoices in a timely manner
  • Financial Reporting - such accruals - preparation of the monthly accruals.

Car Park attendant

Epworth Healthcare
06.2009 - 10.2009
  • Directed patrons to designated parking spaces.
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Issued parking citations to enforce parking regulations.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Responded to emergencies by directing traffic during emergency situations.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Parked and retrieved cars according to customer needs.
  • Reported unlawful parking jobs.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Delivered above and beyond service to VIP guests at property.

Car park Attendant

Premier Parking
08.2008 - 04.2009
  • Providing customer care to the patrons using the car park
  • Assisting patrons on how to use the pay stations in person
  • Answering phone & email inquiries regarding the parking fees
  • Liaising with the hospital regarding parking arrangements for the patron via phone, in person or via email
  • Liaising with staff regarding their parking fees & resetting or re issuing new passes
  • Cash handling
  • Liaising with the armor guard regarding the emptying of the pay stations & the topping of the coins, notes etc.,
  • Liaising with the organizations who wish to use the facility on the weekend
  • Responsible for doing the monthly finance report
  • Managing the staff & making sure that all shifts are covered.

Car Park Cashier, Car park Attendant

Crown Casino
08.1999 - 02.2000
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Directed patrons to designated parking spaces.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Issued parking citations to enforce parking regulations.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Cleaning supervisor

Dandenong Plaza, Newco
08.1995 - 07.1999
  • Managing the afternoon shift - making sure that all the food courts & surrounding facilities are cleaned before the night shift starts
  • Communicating with the Leasing company on the areas that need to be cleaned
  • Communicating & coordinating the cleaning schedules
  • Complaint handling
  • Maintaining the roster

Education

Business Administration Certificate III Microsoft Suite: Excel,Visio, Word, Outlook, Power point Urbanise Software System - Business Administratiion

Talent2

Skills

Oral communication

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Timeline

Customer Service Representative

AG Coombs Servicing
03.2022 - Current

Facilities Coordinator

Focused Facilities Management
03.2021 - 03.2022

Service Coordinator

Spotless Facilities Maintenance
02.2021 - 03.2021

Facilities Admin Officer

VicRoads, Covid
02.2020 - 02.2021

Facilities Officer

VicRoads
02.2020 - 02.2021

Workplace transformation Officer

Department of Transport
02.2020 - 05.2020

Facilities Minor Projects Coordinator/Facilities Admin Officer

VicRoads
03.2019 - 02.2020

Admin/Purchasing Officer

Epworth Healthcare
07.2011 - 03.2019

Admin, General receptionist

Epworth Healthcare
11.2009 - 07.2011

Car Park attendant

Epworth Healthcare
06.2009 - 10.2009

Car park Attendant

Premier Parking
08.2008 - 04.2009

Car Park Cashier, Car park Attendant

Crown Casino
08.1999 - 02.2000

Cleaning supervisor

Dandenong Plaza, Newco
08.1995 - 07.1999

Business Administration Certificate III Microsoft Suite: Excel,Visio, Word, Outlook, Power point Urbanise Software System - Business Administratiion

Talent2

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Dawn Gwyneth PintoFacility Management