Dawn Gwyneth Pinto
Facility Management
St. Albans,Vic
Summary
As an organized and dependable candidate successful at managing multiple priorities with a positive attitude. with a willingness to take on added responsibilities to meet team goals who is an experienced customer service officer , purchasing officer & coordinator with a demonstrated history of working in the facilities department in a busy healthcare organization, aged care & also in the building maintenance , I am seeking a higher position in a management role, to further my career.
Overview
28
28
years of professional experience
1
1
Language
Work History
Customer Service Representative
AG Coombs Servicing
03.2022 - Current
- Creating service calls for reactive maintenance for techs & also for sub contractors
- Raising Purchase orders for techs & subcontractors
- Scheduling technicians to carry out reactive & preventative maintenance to various clients nationally
- Answering client queries via phone & email
- Coordinating site attendance with the clients
- Arranging access for the technicians to attend site for preventative maintenance
- General administration - inbox management
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Facilities Coordinator
Focused Facilities Management
03.2021 - 03.2022
- Creating service calls for reactive maintenance for techs & also for sub contractors
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Assisted with meetings and conference room reservations.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Conducted regular facility inspections to identify repair needs or improvements.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Scheduling technicians to carry out reactive & preventative maintenance
- Answering client queries via phone & email
- Coordinating site attendance with the subcontractors
- Arranging access for the technicians to attend site for preventative maintenance
- Assisting with meeting room setups
- Assisting in house handyman with repairs
- Arranging contractors to attend site for Reactive & preventative maintenance
Service Coordinator
Spotless Facilities Maintenance
02.2021 - 03.2021
- Creating service calls for reactive maintenance asn assigning it to the techs
- Scheduling technicians to carry out reactive & preventative maintenance
- Answering client queries via phone & email
- Raised purchase orders for tech to order parts.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Facilities Admin Officer
VicRoads, Covid
02.2020 - 02.2021
- Coordinating with the sites on what quantity of PPE they require
- Tracking the costs
- Liaising with the suppliers on the delivery of PPE stock to the store
- Booking couriers to pick up & deliver PPE to various sites
- Raising PO’s for the PPE required
- Processing invoices for PPE procured
- Assisting sites with the supply & set up of the automatic hand sanitiser units for use
- Preparing detailed reports for the quantity of signage required for the return to work of staff.
Facilities Officer
VicRoads
02.2020 - 02.2021
- In charge of Purchasing & Finance
- Managing purchasing officer duties - such as receiving & dispatching goods & services
- Liaising with the Purchasing team regarding creating purchase orders, contracts etc.,
- Raising Purchase orders for the team
- Processing Invoices for payment
- Liaising with the Accounts department to clear invoices in a timely manner
- Liaising with contractor Accounts teams to query invoices
- Financial Reporting - such as accruals - preparation of the accruals for the end of the financial year.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Workplace transformation Officer
Department of Transport
02.2020 - 05.2020
- Data gathering - travel to sites to gather data for the team as required
- Preparation of powerpoint presentations of the information collected
- Creating Spreadsheets of the data gathered
- Assisting with Procurement inquiries for the team
- Assisting with inquiries regarding the movement & relocation of teams within the organization via phone, email or in person.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Facilities Minor Projects Coordinator/Facilities Admin Officer
VicRoads
03.2019 - 02.2020
- Admin & Project coordinating Activities:
- Assessing minor projects, managing the timeline , adhering to the budget set out for the project, and ensuring the completion is as required
- Coordinating work with the departments , sites & contractors , & ensuring the completion of the project is on time
- Liaising with contractors regarding, quotes, invoices & delivery of service
- General receptionist duties include taking calls, greeting and directing visitors & other departmental staff
- Tracking costs for repairs
- Ensuring stakeholders are notified about the status of the project
- Drafting communication to be sent out regarding the project
- Maintaining the budget set out by the department
- Drafting Business letters & memos
- Organising Team meetings, room bookings & minute taking
- Implementing procedures to assist the helpdesk team work more efficiently
- Handling Car parking issues (ie
- Issuing permits, assigning rideshare & tandem parking spots etc.,)
- Answering phone & email inquiries regarding work or maintenance requested
- Liaising with suppliers to obtain quotes for parts required
- Responsible for assigning maintenance requests to the appropriate tradesperson
- Conversion of the work requests logged by the sites to work orders
- Responsible for logging maintenance requests (using the Corrigo)
- Communicating with the site & department staff regarding the status of the work requested
- Maintaining the electronic filing system
- Creating & implementing new procedures to improve the efficiency of the facilities team.
Admin/Purchasing Officer
Epworth Healthcare
07.2011 - 03.2019
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Wrote standard operating procedures for department.
- Sourced vendors, built relationships, and negotiated prices.
- Adjusted procedures to maximize department effectiveness.
- Used TechnologyOne to authorize and monitor purchase orders and consumables.
- Generated reports, documents and analysis in TechnologyOne for senior management review and approval.
Admin, General receptionist
Epworth Healthcare
11.2009 - 07.2011
- Duties include taking calls, greeting and directing visitors & other departmental staff
- Managing the call center (Answering calls & assisting as required)
- Responsible for logging maintenance requests & assigning them to the appropriate tradesperson(using the Technology One job logging system)
- Assisting Ward staff to log work requests
- Handling internal & outgoing mail
- Conversion of work requests logged by the wards to work orders
- Communicating to the ward staff regarding the status of the work requested
- Coordinating works with the wards & contractors
- Liaising with suppliers regarding products, quotes, invoices & deliveries
- Contacting Suppliers either via email, or phone to get quotes
- Liaising with the Accounts department to clear invoices in a timely manner
- Raising a Purchase order using Technology One
- Receipting goods delivered into the system
- Receipting invoices & forwarding for payment,
- Amending the prices of the Purchase orders
- Processing invoices for payment
- Manage inward / outward delivery of couriers and mails
- Manage OH&S wear
- Maintaining information related to packages/courier, faxes, invoices
- Control office Stationery
- Drafting Business letters & memos
- Organizing meeting rooms
- Maintaining the electronic filing system
- Coding of invoices for payment
- Liaising with suppliers regarding products, quotes, invoices & deliveries
- Liaising with the Accounts dept
- To clear invoices in a timely manner
- Financial Reporting - such accruals - preparation of the monthly accruals.
Car Park attendant
Epworth Healthcare
06.2009 - 10.2009
- Directed patrons to designated parking spaces.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Issued parking citations to enforce parking regulations.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Responded to emergencies by directing traffic during emergency situations.
- Kept parking lot usage orderly by enforcing parking regulations.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Monitored parking space availability to direct customers to open spots quickly.
- Parked and retrieved cars according to customer needs.
- Reported unlawful parking jobs.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Delivered above and beyond service to VIP guests at property.
Car park Attendant
Premier Parking
08.2008 - 04.2009
- Providing customer care to the patrons using the car park
- Assisting patrons on how to use the pay stations in person
- Answering phone & email inquiries regarding the parking fees
- Liaising with the hospital regarding parking arrangements for the patron via phone, in person or via email
- Liaising with staff regarding their parking fees & resetting or re issuing new passes
- Cash handling
- Liaising with the armor guard regarding the emptying of the pay stations & the topping of the coins, notes etc.,
- Liaising with the organizations who wish to use the facility on the weekend
- Responsible for doing the monthly finance report
- Managing the staff & making sure that all shifts are covered.
Car Park Cashier, Car park Attendant
Crown Casino
08.1999 - 02.2000
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Directed patrons to designated parking spaces.
- Monitored parking space availability to direct customers to open spots quickly.
- Issued parking citations to enforce parking regulations.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot usage orderly by enforcing parking regulations.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
Cleaning supervisor
Dandenong Plaza, Newco
08.1995 - 07.1999
- Managing the afternoon shift - making sure that all the food courts & surrounding facilities are cleaned before the night shift starts
- Communicating with the Leasing company on the areas that need to be cleaned
- Communicating & coordinating the cleaning schedules
- Complaint handling
- Maintaining the roster
Education
Business Administration Certificate III Microsoft Suite: Excel,Visio, Word, Outlook, Power point Urbanise Software System - Business Administratiion
Talent2
Skills
Oral communication
Verbal comprehension
Self-Motivated
Data Entry
Interpersonal Communication
Good Telephone Etiquette
Flexible and Adaptable
Guest service
Timeline
Customer Service Representative
AG Coombs Servicing
03.2022 - Current
Facilities Coordinator
Focused Facilities Management
03.2021 - 03.2022
Service Coordinator
Spotless Facilities Maintenance
02.2021 - 03.2021
Facilities Admin Officer
VicRoads, Covid
02.2020 - 02.2021
Facilities Officer
VicRoads
02.2020 - 02.2021
Workplace transformation Officer
Department of Transport
02.2020 - 05.2020
Facilities Minor Projects Coordinator/Facilities Admin Officer
VicRoads
03.2019 - 02.2020
Admin/Purchasing Officer
Epworth Healthcare
07.2011 - 03.2019
Admin, General receptionist
Epworth Healthcare
11.2009 - 07.2011
Car Park attendant
Epworth Healthcare
06.2009 - 10.2009
Car park Attendant
Premier Parking
08.2008 - 04.2009
Car Park Cashier, Car park Attendant
Crown Casino
08.1999 - 02.2000
Cleaning supervisor
Dandenong Plaza, Newco
08.1995 - 07.1999
Business Administration Certificate III Microsoft Suite: Excel,Visio, Word, Outlook, Power point Urbanise Software System - Business Administratiion
Talent2