Dayana Merkla
Sydney,Australia
Summary
As a final-year law student possessing outstanding analytical and strong communication skills, I am actively pursuing a career as a junior lawyer. My current position with the Federal Circuit and Family Court of Australia has deepened my interest in specialising in family law. Alongside being multilingual, I boast a diverse skill set encompassing effective time management, research abilities, and attention to detail. I am eager to gain hands-on experience in the legal profession to further develop my expertise and contribute meaningfully to a dynamic law firm.
Overview
5
5
years of professional experience
Work History
Legal Intern
Western Sydney University Justice Clinic
Parramatta
07.2024 - 10.2024
- Initial intake interviews, client calls, and shadowing client advice appointments
- File notes, research file notes, and in-depth legal research on open cases for the Student Legal Service and Victims Services clients
- rison visit to the Metropolitan Remand and Reception Centre (MRRC) and court visit to Downing Centre Local Courts to gain a deeper understanding of access to justice issues
- Legal interpreting collaboration and client simulation scenario with translating and interpreting university students
- Comparative jurisdictional analysis law reform project investigating police powers and the use of tasers on people with a disability for Justice Clinic client, the Intellectual Disability Rights Service.
Client Service Officer
Federal Circuit and Family Court of Australia
Parramatta, Australia
05.2022 - Current
- Provide information and advice relating to court services, procedures, processes and forms to assist with client's enquiries
- Liaising with internal and external Judiciary members and staff, legal organisations, andlegal practitioners to provide the most effective support service
- Work independently within defined rules to apply legislation, guidelines and court processes
- Accepting family law initial applications and supporting documents.
Operations Specialist
Mecca
Parramatta, Australia
10.2022 - Current
- Resolved customer service issues promptly, ensuring client satisfaction
- Managed projects from conception through completion, developing plans, assigning tasks, and monitoring progress
Manager
Signal Brands Australia
Liverpool, Australia
02.2020 - 11.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals.
Education
Bachelor of Laws -
Western Sydney University
11.2024
Skills
- Research and Analysis skills
- Skilled in handling senior escalations and resolving complex complaints effectively
- Attention to detail
- Oral and written communication skills
- Team work and collaboration
- Technology proficiency
References
Director and Principal Solicitor: Rebecca Dominguez: R.dominguez@westernsydney.edu.au
Federal Circuit and Family Court Team Leader: Manal Zreika: Manal.Zreika@fedcourt.gov.au
Timeline
Legal Intern
Western Sydney University Justice Clinic
07.2024 - 10.2024
Operations Specialist
Mecca
10.2022 - Current
Client Service Officer
Federal Circuit and Family Court of Australia
05.2022 - Current
Manager
Signal Brands Australia
02.2020 - 11.2022
Bachelor of Laws -
Western Sydney University
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