Hi, I’m
Dayana Soomarah
Point Cook,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
1
Certification
Work History
Qantas Airlines
Lounge Attendant
12.2021 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained clean and organized lounge to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
Ibis Budget Melbourne Airport
Room Attendant
07.2018 - 03.2022
Job overview
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Checked appliances in guest rooms to determine good working order.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Ibis Budget Melbourne Airport
Guest Service Agent
02.2019 - 07.2021
Job overview
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
BSSR PARAMEDICALMAURITIUS
from Diploma In Health Care Assistant
07.2017
COMPUTER AWARENESSMAURITIUS
from WORD EXCEL POWER POINT
11.2016
SIMADREE VIRAHSAWMY SSSMAURITIUS
from YEAR 12
06.2015
Skills
- Table Setting Arrangements
- Company Safety Standards
- Proper Storage Procedures
- Service Quality
- Guest Satisfaction
- Safe Food Handling Practices
- Food Safety Guidelines
- Front- and Back-Of-House Coordination
- Active Listening and Communication
- Passenger Care
- Train Staff
Certification
Responsible Of Alcohol service
Languages
french
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
creolemauritian
Native or Bilingual
Timeline
Lounge Attendant
Qantas Airlines
12.2021 - Current
Guest Service Agent
Ibis Budget Melbourne Airport
02.2019 - 07.2021
Room Attendant
Ibis Budget Melbourne Airport
07.2018 - 03.2022
BSSR PARAMEDICAL
from Diploma In Health Care Assistant
COMPUTER AWARENESS
from WORD EXCEL POWER POINT
SIMADREE VIRAHSAWMY SSS
from YEAR 12
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