Dayana Vaz
Brookvale,NSW
Summary
Dynamic and adaptable professional with a proven track record at LATAM Airlines, excelling in guest services and food safety. Known for enhancing customer satisfaction through exceptional service and effective communication. Skilled in beverage preparation and maintaining dining room organization, consistently fostering loyalty and repeat business through personalized attention.
Overview
1
1
Certification
Work History
Food and Beverage Attendant
The Secret Kitchen
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Waitress
The Cook Room and Ora
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Flight Attendant
LATAM Airlines
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Boosted passenger loyalty through personalized service and attention to detail.
Education
Certificate In Flight Attendant -
ESAER School
Brazil Advance Diploma In Leadership Management -
Lexis Training
Manly, NSW07.2023
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Food preparation
- Dining room organization
- Order accuracy
- Inventory
- Phone orders
- Beverage preparation
- Buffet maintenance
- Food presentation
- Table setting proficiency
- Table setting
- Order taking
- Wine pairing
- Banquet coordination
- Hospitality service expertise
- Food and beverage service
- Verbal and written communication
Certification
RSA
First aid and cpr
Languages
English
Full Professional
Latin
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Food and Beverage Attendant
The Secret Kitchen
Waitress
The Cook Room and Ora
Flight Attendant
LATAM Airlines
Certificate In Flight Attendant -
ESAER School
Advance Diploma In Leadership Management -
Lexis Training
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