Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Additional Information
Timeline
Generic

Dayle Hart

Burpengary East,Australia

Summary

To leverage my extensive experience in medical administration and management to contribute effectively to a dynamic healthcare team.

Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Practice Manager

TNA Medical
11.2022 - Current
  • Company Overview: Directors of UMC North Lakes, Bribie Island Medical Centre, and Elysian Medical Centre
  • Practice Manager for Bribie Island Medical Centre and Elysian Medical Centre (November 2022 – Current)
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Supervised team of 6 office personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Created and implemented organizational policies and procedures.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Business Partner

Rapidair Systems
07.2020 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
  • Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Medical Reception at UMC North Lakes

TNA Medical
01.2019 - 06.2024
  • Company Overview: Directors of UMC North Lakes, Bribie Island Medical Centre, and Elysian Medical Centre
  • Medical Reception at UMC North Lakes (2019 – June 2024)
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Practice Manager

North Lakes Sports & Spinal Physiotherapy
01.2014 - 01.2019
  • Practice Manager
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.

2 IC/Medical Receptionist

UMC Medical Centres
01.2011 - 01.2014
  • 2 IC/Medical Receptionist
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.


Caregiver, Household Manager and General Supermum

01.1989 - 01.2014
  • Caregiver, Household Manager and General Supermum

Business Owner

Mobility Scooter Solutions Waikato Ltd
01.2006 - 01.2010
  • Business Owner

Business Owner

Independent Property Development
01.2002 - 01.2006
  • Business Owner

Partner

Independent Distributor Usana Health Sciences
01.2002 - 01.2005
  • Partner

Business Partner

Waikato Airconditioning
01.1993 - 01.2003
  • Business Partner

Team leader responsible for organizing staff and schedules

Blackbridge Catering
01.1988 - 01.1989
  • Team leader responsible for organizing staff and schedules

Education

Special Merit Award -

01.2010

Distributor of the Year - undefined

01.2008

Most Mobility Scooter Sales - one month

01.2007

Small Block and Livestock Management - Calf Rearing

01.2002

Computer Course - undefined

01.2001

School Certificate - English, Mathematics, Science, Geography, Typing

01.1987

Pitmans Typewriting Exam - undefined

01.1987

Skills

  • Effective time management
  • Friendly and helpful with a flexible 'can do' attitude
  • Capable of working in high-pressure situations
  • Effective communicator with excellent interpersonal skills
  • Skilled in motivating others towards goals
  • Team player, always willing to help and support other team members
  • Focused and competitive
  • Practice management
  • Staff management
  • Schedule management

Certification

  • 2011 – 2014: Medical Administration Training, Perform CPR, Emergency Management of Asthma in the Workplace, First Aid Management of Anaphylaxis, Asthma Management
  • 2014 – 2025: CPR/First Aid Courses/Immunisation Management Course

Hobbies and Interests

Tramping, Property development, Landscape design, Interior decorating, Travel

Additional Information

  • Australian Citizen
  • Marital Status: Married and a mother of 4 adults
  • Health: Excellent (non-smoker)

Timeline

Practice Manager

TNA Medical
11.2022 - Current

Business Partner

Rapidair Systems
07.2020 - Current

Medical Reception at UMC North Lakes

TNA Medical
01.2019 - 06.2024

Practice Manager

North Lakes Sports & Spinal Physiotherapy
01.2014 - 01.2019

2 IC/Medical Receptionist

UMC Medical Centres
01.2011 - 01.2014

Business Owner

Mobility Scooter Solutions Waikato Ltd
01.2006 - 01.2010

Business Owner

Independent Property Development
01.2002 - 01.2006

Partner

Independent Distributor Usana Health Sciences
01.2002 - 01.2005

Business Partner

Waikato Airconditioning
01.1993 - 01.2003

Caregiver, Household Manager and General Supermum

01.1989 - 01.2014

Team leader responsible for organizing staff and schedules

Blackbridge Catering
01.1988 - 01.1989

Distributor of the Year - undefined

Most Mobility Scooter Sales - one month

Small Block and Livestock Management - Calf Rearing

Computer Course - undefined

School Certificate - English, Mathematics, Science, Geography, Typing

Pitmans Typewriting Exam - undefined

Special Merit Award -

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Dayle Hart