Dayna Alahmad
Austral,Australia
Summary
Dedicated individual experienced in closing lease deals on residential rental properties, knowledgeable in the MacArthur and Liverpool region. Offers successful career history comprising more than 2 years. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level position growing into a career. Ready to help team achieve company goals.
REFERENCES
Tina Pink - Director and LREA
0416 199 220
tina@combinedre.com.au
Raaf Masri - Director and Business owner
0414 333 190
raafat_masri@hotmail.com
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Hospitality
Gloria Jeans Coffee Shop
03.2020 - 06.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
Leasing Consultant
Combined Real Estate
02.2023 - 06.2024
- Scheduled and conducted open homes to search for prospective tenants
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- communicated to landlords on potential applicants
- conducted ingoing, outgoing and periodic/routine inspections
- constructed CMA reports to determine and justify rent increases to landlords & issued rent increases to tenants
- Distributed and followed up on tenant renewal notices.
- Assisted with property management tasks, ensuring timely completion of maintenance requests;.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Assistant Property Manager
Ray White Real Estate
06.2024 - Current
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Issued rent increases and reviews to satisfy owners and reason with tenants, keeping properties in line with market conditions
Education
Certificate IV in Real Estate Practices - Real Estate
Real Estate Training Solutions ( RETS)
Remote Online03.2024
Skills
- Application management
- Tenant relations
- Background Check Process
- Property Maintenance
- Property tours and inspections
- Customer Service
- Market Trends
- Reporting and Correspondence
- Rental Listings Research
- Property Showing
- Relationship Building
- Clear Communication
- Telephone and email etiquette
- Relationship building and rapport
Certification
- LREA - 20493405
Timeline
Assistant Property Manager
Ray White Real Estate
06.2024 - Current
Leasing Consultant
Combined Real Estate
02.2023 - 06.2024
Customer Service Hospitality
Gloria Jeans Coffee Shop
03.2020 - 06.2022
Certificate IV in Real Estate Practices - Real Estate
Real Estate Training Solutions ( RETS)
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