Summary
Overview
Work History
Education
Skills
Activities
Personal Information
Timeline
Generic

Dayna Marshall

Whitsundays,Queensland

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

My role as Airport Manager was one a thoroughly enjoyed and if given the opportunity again would continue to show my dedicaiton, professionalism and passion for this industry.

Overview

10
10
years of professional experience

Work History

Airline Employee

Precision Aviation
Whitsunday Coast Airport
10.2020 - 11.2023
  • Customer service, Check-in duties, Baggage handling, Admin duties (banking, end of month activities, rostering)
  • Virgin Australia Customer Service Trainer, Jetstar Australia Customer Service Trainer
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Airport Manager

Precision Aviation
Hamilton Island
08.2022 - 09.2023
  • Admin duties (banking, end of month activities, rostering)
  • Working with private charter companies, Collecting money for private aircraft through Square, Overseeing a team of 25 staff members,
  • Representative for Jetstar Airways, Virgin Australia, and Qantas Airways
  • Representative in WHS meetings, Attending monthly meetings with key stakeholders
  • Maintained up-to-date records of flight schedules, aircraft maintenance logs and personnel files.
  • Implemented policies designed to enhance customer satisfaction ratings for passengers using the airport's services.
  • Developed and implemented airport safety protocols to ensure compliance with federal regulations.
  • Formulated strategies for long-term improvement of airport operations and services.
  • Coordinated changes to flight itineraries with appropriate air traffic control agencies.
  • Acted as emergency management leader to address medical emergencies and flight operation obstacles.
  • Managed daily operations of the airport, including air traffic control, security, baggage handling and passenger services.

Barista

22 Buttercup Lane
02.2020 - 10.2020
  • Front of house service, Cash handling, All café duties, Working with boss in new café, assisting with marketing and how to effectively run the business with new staff.
  • Input orders into point of sale system and handled customer payments.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Utilized POS system to receive and process customer payments.
  • Supported highest standards of conduct and service to support company reputation.

Event Banquet Attendant

Village Roadshow Theme Park
Southport
10.2019 - 03.2020
  • High level of customer service, Working, organizing and executing a professional event i.e
  • Corporate Christmas, school graduation, Food and drink service
  • Maintain professional appearance by adhering to uniform requirements set forth by employer.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Barista/Senior Supervisor

Donut King
Townsville, QLD
06.2017 - 11.2018
  • Senior supervisor
  • High quality customer service
  • Working in a team environment (10+ people)
  • Involved in junior training
  • Money/till handling
  • Lead closing personal of store
  • Working closely with my boss in marketing tactics for the shop

Residential Assistant

John Flynn College
Townsville, QLD
02.2017 - 11.2018
  • Working in a team environment (20+ people)
  • Answering and working under and with Principal and Deputy Principal of college
  • Dealing with confrontational situations (e.g., mental issues etc.)
  • Lock up/ oversee college
  • Attentively attend meetings
  • Used educational approach to address students about policies and behavior.

Barista

Donut King
Cannonvale, QLD
06.2013 - 02.2016
  • Cleaning, re-stocking, preparation of store for following day
  • High quality customer service
  • Working in a team orientated environment (10+ people)
  • Input orders into point of sale system and handled customer payments.

Education

Bachelor of Paramedicine -

CQUniversity
01.2024

Bachelor of Marine Science -

James Cook University
01.2018

High School Diploma -

Whitsunday Christian College
01.2015

Skills

  • Friendly, Positive Attitude
  • Attention to Detail
  • Team Building
  • Organization and Time Management
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Time Management
  • Problem Resolution

Activities

First AID certified (in process of being renewed)

CPR certified (in process of being renewed)

Positive Blue Card

RSA

Blended Mental Health First Aid for Tertiary Students Course

Manual Drivers License

Samantha Warren, Airport Manager, Whitsunday Coast Airport,

0488 726 640

sammi_warren@hotmail.com

Tyson Veenman, Virgin Australia Trainer, Whitsunday Coast Airport/Hamilton Island

0415 902 960

Tyson.veenman@hotmail.com

Personal Information

Date of Birth: 01/12/1997

Timeline

Airport Manager

Precision Aviation
08.2022 - 09.2023

Airline Employee

Precision Aviation
10.2020 - 11.2023

Barista

22 Buttercup Lane
02.2020 - 10.2020

Event Banquet Attendant

Village Roadshow Theme Park
10.2019 - 03.2020

Barista/Senior Supervisor

Donut King
06.2017 - 11.2018

Residential Assistant

John Flynn College
02.2017 - 11.2018

Barista

Donut King
06.2013 - 02.2016

Bachelor of Paramedicine -

CQUniversity

Bachelor of Marine Science -

James Cook University

High School Diploma -

Whitsunday Christian College

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Dayna Marshall