Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Career Summary
Timeline
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Dayne Gumley

Dayne Gumley

Wickham

Summary

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

8
8
years of professional experience

Work History

Business Owner

Envy Support Services Pty Ltd
08.2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Team Leader - Sergeant

NSW Police Force
01.2021 - 01.2023
  • Responsible for overseeing and supervising police team or shift operations at the Police Area Command (PAC) or Police District (PD). Provides supervision for mobile response, station duties, scarce resource areas, and specific PAC/PD operations.
  • Provided effective supervision, monitoring the welfare, productivity and integrity of officers while providing a timely and efficient operational response to meet community needs and expectations.
  • Maintained an awareness of criminal activity and operational problems within the PAC/PD to assist the command.
  • Management Team in the identification of localised problem areas and criminal activity.
  • Liaised with Duty Officers in developing and implementing strategies to achieve corporate and community-based policy objectives and establish/maintain a close rapport with community members and local committees.
  • Managed and/or undertook portfolios allocated by the Command Management Team.
  • Monitored and supervised the safety, well-being, control and handling of prisoners and property in accordance with NSW Police Policy.
  • Managed the prisoner custody process through the receipt, containment, organising support/legal representation, bail, transfer, release and records ensuring compliance with legislation.

Project Officer - Snr Sergeant

NSW Police Force
01.2021 - 01.2021
  • Engaged in diverse project activities including research, analysis, reporting, implementation, and administrative tasks to facilitate project development aligned with established plans and objectives outlined in the governance framework.
  • Independently conducted an audit to evaluate the capacity of the RCPT to conduct its core business. By assessing the team's capabilities, resources, and operational procedures, I identified areas for improvement and recommended measures to enhance performance and adherence to governance standards.
  • Provided legal and policy advice to the NSW Police Assistant Commissioner corporate sponsor for rural crime.

Coordinator - Snr Sergeant - Police Prosecutions

NSW Police Force
01.2019 - 01.2021
  • Responsible for the effective coordination of human, physical and technical resources to support and enhance the professional delivery of prosecutions undertaken by the Command in alignment with the governance framework.
  • Coordinated the human, physical and technical resources to meet Command service delivery needs.
  • Coordinated day to day activities in terms of compliance and systems to ensure the overall effective management of the Command.

Councillor

Dubbo Regional Council
01.2017 - 01.2021
  • Representing the interests of constituents in the community.
  • Ensuring responsible management of a large budget.
  • Maintaining good governance of a large organisation and compliance with the Local Government Act 1993.

Education

Diploma - Work Health And Safety

CLET
Sydney, NSW
10-2024

Diploma - Government (Workplace Inspection)

CLET
Sydney, NSW
10-2024

Bachelor of Policing -

Charles Sturt University
01.2008

Diploma of Policing Practice - undefined

Charles Sturt University
01.2004

Skills

  • Customer Success & Support: Proven ability to build rapport, provide tailored solutions, and empower clients through onboarding, training, and ongoing support
  • Resource Coordination: Highly experienced in managing human, physical and technical resources to meet service delivery needs in a highly stressful work environment and having excellent time management skills
  • Strategic Leadership: High-level management skills in supporting the senior leadership team in business planning through strategic thinking, data analysis, and contributing to effective organisational strategies and goals
  • Data Analysis: Proficient in identifying, researching and analysing tactical, operational, and strategic intelligence to make recommendations based on relevant evidence Executed structured analysis of data for high-level criminal investigations including serious indictable offences
  • Risk management: With a background in law enforcement, project management, and governance, combined with expertise in risk management, compliance, and stakeholder engagement, brings a comprehensive skill set to effectively managing risks Upholding ethical standards and maintaining compliance with regulations, employs data analysis and problem-solving skills to identify and evaluate risks
  • Stakeholder Management: Able to build rapport quickly with clients, team members, internal and external personnel
  • Presentation: Confident with public speaking and presenting to large numbers of personnel in briefings and conducting de-briefings
  • IT: Proficient within information technology and the ever-changing digital framework for government

Accomplishments

  • Police Officer
  • Established an ongoing information and education program for general duties police to build internal governance capability.
  • Produced a comprehensive report analysing the capacity of the Rural Crime Prevention Team and making recommendations, some of which have been implemented.
  • Mentored 3 team leaders to cultivate a performance-based culture, ensuring the achievement of command objectives, meeting corporate requirements, and fostering their personal growth.
  • As part of my experience in governance frameworks, I developed an efficient process for receiving briefs of evidence utilising existing systems. This initiative resulted in the elimination of lost paperwork, increased efficiency in brief quality assurance, and a notable reduction in instances of noncompliance with court orders.
  • Was selected to participate as an independent person on recruitment selection panels for solicitors applying to the Office of the Director of Public Prosecutions.

Career Summary

  • Team Leader – General Duties | NSW Police Force | 2021 - 2023
  • Project Officer - Rural Crime | NSW Police Force | 2021
  • Zone Coordinator - Prosecutor | NSW Police Force | 2010 - 2021
  • Councillor | Dubbo Regional Council | 2017 - 2021
  • Team Leader - Prosecutor | NSW Police Force | 2013 - 2019

Timeline

Business Owner

Envy Support Services Pty Ltd
08.2023 - Current

Team Leader - Sergeant

NSW Police Force
01.2021 - 01.2023

Project Officer - Snr Sergeant

NSW Police Force
01.2021 - 01.2021

Coordinator - Snr Sergeant - Police Prosecutions

NSW Police Force
01.2019 - 01.2021

Councillor

Dubbo Regional Council
01.2017 - 01.2021

Diploma of Policing Practice - undefined

Charles Sturt University

Diploma - Work Health And Safety

CLET

Diploma - Government (Workplace Inspection)

CLET

Bachelor of Policing -

Charles Sturt University

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Dayne Gumley