Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leeshward Wasara

Sinagra, Perth

Summary

Dedicated and customer-focused IT Support Officer with a strong commitment to providing prompt and effective technical assistance. Skilled in troubleshooting hardware and software issues, maintaining documentation, and contributing to process improvement initiatives. Seeking to leverage experience and passion for technology to contribute to the mission of St John of God Health Care.

Overview

3
3
years of professional experience

Work History

Technology Support Officer

TNJ Building LTD
Pretoria, South Africa
01.2021 - 12.2023
  • Provided technical support to employees and clients
  • Reported and resolved service Incidents and Requests in a prompt, professional, and effective manner
  • Supported desktops, laptops, MACs, printers, mobile devices, peripherals, network, and other hardware, escalating to 3rd party support when necessary
  • Installed and configured hardware and software to endorsed operating environment standards
  • Investigated, corrected, and documented resolution to hardware and software issues
  • Developed and maintained documented procedures and help/reference notes
  • Conducted preventative maintenance procedures as scheduled in the department's Operational
  • Plan
  • Assisted in investigating feasible hardware and software solutions to meet specific business needs
  • Liaised with external contractors, vendors, and repair companies
  • Maintained knowledge of current and new technology developments and trends relevant to the healthcare environment
  • Strong Communication Skills
  • Customer Service Excellence
  • Team Collaboration
  • Adaptability and Learning Agility
  • IT Career Switch United Kingdom 2024
  • CompTIA A+ 220-1101-1102
  • CompTIA N10-008 Network+
  • Microsoft Windows 10 MD-100 & 101

ICT Support Specialist (Intern)

Midco-Care
Kent, Tunbride Wells, United Kingdom
10.2020 - 01.2021
  • Care
  • Provided technical assistance to users regarding computer hardware, software, and network- related issues
  • Logged and managed user requests and incidents in the ticketing system, ensuring timely resolution and documentation
  • Assisted in setting up new equipment, installing software, and troubleshooting basic hardware problems
  • Contributed to the development of knowledge base articles to facilitate self-service troubleshooting for users
  • Collaborated with senior ICT team members to escalate complex issues and participate in problem-solving efforts.

Education

2021

Bachelor of Engineering - Computer Science and Engineering

Zhejiang University of Technology
2019

Skills

  • Technical User Support
  • Troubleshooting and Problem Resolution
  • Ticketing Systems ( Zendesk)
  • Hardware and Software Installation

Accomplishments

  • C Class Valid Driver's License
  • White card and Forklift Truck license
  • On going learning and professional development

Timeline

Technology Support Officer

TNJ Building LTD
01.2021 - 12.2023

ICT Support Specialist (Intern)

Midco-Care
10.2020 - 01.2021

Bachelor of Engineering - Computer Science and Engineering

Zhejiang University of Technology

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Leeshward Wasara