DENIZ BENZETSEL
Sunshine
Summary
I am a results-driven professional with 8+ years excelling in operational and administrative roles requiring meticulous attention to detail and strict adherence to compliance and legislation. Expert in managing high-volume workflows, from processing 950+ weekly transactions with 98% accuracy to overseeing portfolios of 200+ entities. A skilled communicator and problem-solver, recognized for streamlining processes, mediating disputes, and building effective stakeholder relationships to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Eligibility Administrator
Allianz
08.2022 - Current
- Conducted assessments of new WorkCover claims to determine eligibility and identify claims requiring further investigation.
- Ensured compliance with WorkSafe practices and legislation for all lodgements.
- Liaised with workers, employers, and other stakeholders to obtain additional documentation improving processing time.
- Supported the successful implementation of the new WorkSafe Victoria claims portal.
Property Manager
Burnham Real Estate
08.2021 - 06.2022
- Oversaw a portfolio of 200+ properties, ensuring full legislative compliance.
- Executed entry, routine and exit inspections.
- Drafted and negotiated lease agreements, bond lodgements, and coordinated maintenance.
- Mediated disputes between renters and rental providers, successfully resolving tribunal matters when required.
- Minimized rent arrears and performed rental market analyses to keep valuations current.
WorkCover Claims Consultant
CGU/Allianz
10.2020 - 07.2021
- Managed a WorkCover claims portfolio of 80+ claims, serving as key contact for workers, employers, and medical providers.
- Facilitated case reviews, developed action plans, and implemented strategies to meet legislative timeframes.
- Educated workers and employers on obligations, ensuring responsible claims management.
Accounts Officer
CGU
10.2018 - 10.2020
- Processed high-volume WorkCover payments (950+ per week) with minimal errors.
- Acted as first point of contact for WorkCover payment queries, reducing response times.
- Generated remittances and maintained records to ensure 98% accuracy in compliance.
New File Manager
Henry Carus & Associates
10.2015 - 10.2018
- Managed the intake of new claims, including drafting records requests and arranging medical examinations.
- Investigated claim liability through clinical notes and reports.
- Drafted and formatted court documents, ensuring compliance with court rules.
- Supervised a team of 3 employees in new file processing.
Education
Certificate IV - Property Services
REIV
01.2021
Diploma of Management - undefined
Careers Australia
01.2016
undefined
Victoria University
01.2011
Skills
- Stakeholder & Client Relationship Management
- Claims & Liability Assessment
- Process Improvement & Compliance
- High-Level Customer Service & People Management
- Data Analysis, Record Keeping & Reporting
- Time & Workflow Management
Timeline
Eligibility Administrator
Allianz
08.2022 - Current
Property Manager
Burnham Real Estate
08.2021 - 06.2022
WorkCover Claims Consultant
CGU/Allianz
10.2020 - 07.2021
Accounts Officer
CGU
10.2018 - 10.2020
New File Manager
Henry Carus & Associates
10.2015 - 10.2018
Diploma of Management - undefined
Careers Australia
undefined
Victoria University
Certificate IV - Property Services
REIV
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