Noor Chaudhry
Sydney,NSW
Summary
Driven Legal Assistant with 4 years of experience in different areas of law such as Immigration, Family, Property, and Dispute Resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with high attention to detail. Advanced knowledge in Immigration Account (DOHA), LEAP Legal Software, Family Law Court Portal, PeopleSoft, Salesforce, Relativity, Practice Evolve, FilePro and MSO (Outlook, MSO, Excel) user proficient in managing files, supplies and billing support. Lastly, Dedicated individual with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Helpdesk Consultant
LEAP Legal Software
2022.12 - 2023.06
- Logged support tickets and closed when issues were resolved.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to LEAP Legal Software
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to technical support needs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Legal Administrative Assistant
Australian Gov Solicitor
2022.01 - 2022.07
- Managed general clerical needs such as opening and closing files, binding, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and managed lawyers and attorney travel & accommodation itineraries
- Communicated professionally with colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Diligently edited legal correspondence for grammar and spelling through the software Relativity
- Prepared and processed invoices for lawyers, paralegals and attorney billing.
- systems used; Relativity, CRM and PeopleSoft
Legal Assistant
MIC LAWYERS
2019.11 - 2021.11
- Organized documents to manage paper and electronic filing systems of clients, through IMMI account & LEAP Legal Software, and Practice Evolve
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Kept reception area neat and clean, Greeted clients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Proficient in Outlook, Microsoft word, Excel and PowerPoint.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Conducted client intake interviews to determine client service need and eligibility.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy, Department of Home Affairs (DOHA)
Education
Diploma of Paralegal
University of New England
Armidale, NSW10.2023
Skills
- Time Management
- Extremely Organised
- Attention to Detail
- Multitasking
- Outstanding written and verbal communication
- Interpersonal Skills
- Proficient in MS Office
- Records Management Systems
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Helpdesk Consultant
LEAP Legal Software
2022.12 - 2023.06
Legal Administrative Assistant
Australian Gov Solicitor
2022.01 - 2022.07
Legal Assistant
MIC LAWYERS
2019.11 - 2021.11
Diploma of Paralegal
University of New England
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